Client Care Representative

3 days ago

Stones Corner, Australia Animal Emergency Centre Full time

**Company Description**
AEC Woolloongabba is looking for an** evening Client Care Representative**:

- ** Part Time or Casual hours available**:

- ** Based in Stones Corner, Brisbane**:
Are you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team.

As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence (latest finish 12:00AM/midnight).

As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.

No two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team:
**Personal Competencies**:

- Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their owners
- Able to stay calm under pressure in a fast-paced environment
- Able to show initiative and forward planning when working in a wider team
- Organisation and multitasking skills when tackling a list of tasks each day
- Confidence working alone and during evenings
- Confidence with decision making
- Ability to manage multiple competing priorities - you’ll be attending to both Greencross GP Clinic clients and Animal Emergency Clients

**About You**:
You’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting. **To be successful in this role, you will have**:

- 2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also considered
- Strong initiative and ability to prioritise tasks in a busy environment
- Excellent communication skills - both verbal and written
- A reliable, positive, and proactive attitude
- A natural ability to stay calm and empathetic, even under pressure
- A passion for animals and delivering outstanding customer service

**Benefits of a career with the Greencross Pet Wellness Company**:

- Discounts across the Greencross network including Petbarn stores and Greencross Vets
- Career growth and development opportunities
- Achieve work-life balance with a variety of shift across a 24/7 roster
- Access to novated leasing, workplace benefits program and health insurance corporate rates
- Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family
- Be part of a company with a commitment to giving back to the community through the Petbarn Foundation

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