Team Leader, Digital Channels

2 weeks ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: WA- Perth inner
- **Dynamic and Supportive Team Culture**:

- **Lead, Inspire and Coach a team of bankers to provide exceptional customer service**:

- **Perth based role**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as a Team Leader, Digital Channels.

As the Team Leader (TL) for Digital Channels, you are a self-motivated and driven individual who thrives on leading and mentoring your team. Your role is to lead and coach up to 15 bankers to provide exceptional service to our customers.

**Your main responsibilities will Include**:

- Focusing on delivery excellence for our customers
- Developing and maintaining skilled bankers across the team, including coaching and mentoring
- Identifying continuous improvement in procedures and assist with solutions
- Ensuring bankers operate within appropriate policies
- Maintaining up-to-date training records

**To be successful in this role you will have**:

- Experience in Financial Services, with experience gained in Customer Service and Call Centre or Digital Channels
- Experience in leading, coaching and developing a team
- Communication and collaboration capability
- Role model excellency, passion and drive on a day to day basis
- The passion to put our customers and colleagues at the heart of everything you do
- The ability to work effectively under pressure and be deadline and target driven

If you have the skills and drive that we are looking for, we would love to hear from you.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.

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