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Support Analyst
2 weeks ago
**Support Analyst | Location: North Sydney - Hybrid working environment** **You'll be responsible for**: - Provide examination and troubleshooting of incidents allocated to the team by service desk or directly from business users. - Liaise with the senior developers to determine which solution actions, or handing those items off that require coding solutions - Create / maintain process documentation to approved standards. - Perform the daily maintenance tasks that are required for systems to keep running smoothly. **Important to your success**: - Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions. - Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools with particular expertise in MS Word & Excel, Internet Explorer, broad PC and infrastructure, Lotus Notes and Java. - Familiar with the use of Service NOW, Remedy; JIRA; Front End Systems; System Monitoring - Splunk/IT CAM; Database - DB2/SQL/DB Visualiser; Integration - IBM Integration Bus (WebSphere Message Broker)/IBM MQ/ DataPower - Experience in working directly with users and IT collaborators to resolve technical issues. - Technical and creative problem-solving skills with the ability to develop and deploy solutions to user issues and conduct troubleshooting. - Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. - High attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information. - Ability to focus on end-outcomes and work accordingly to achieve the desired results. **What's on offer?** - Access a range of discounts on home and car insurance, health, gym and retailers - Work in a high performing team and be enabled to operate as the expert in your space - Feel safe, balanced and trusted in a culture that is all about helping you to live your best life - We are passionate about doing things differently, so feel confident to speak up and challenge status quo **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate. LI-AllianzAU
