Production Support Analyst

7 days ago

North Sydney, Australia NextGen Full time

Description

NextGen.Net is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our 'ApplyOnline' platform is an industry standard in the provision of digital loan lodgement and assessment. We are experiencing strong growth and have an exciting roadmap full of opportunity in the Australian financial landscape.
Key Responsibilities

We are seeking a talented Support Analyst to join our Production Support Team.

Issue Logging

Issue Validation and Reproduction

Severity Assessment

Issue Communications

Issue resolution via the utilisation of KnowledgeBase articles and

Escalation of tickets to Level 2 Analysts or other SME's where required.

Skills Knowledge and Expertise

What you need

Excellent interpersonal and communication skills (written and verbal).

Degree or Diploma in an IT related area

What would be nice

Prior experience working in an Application support role.

Some knowledge or experience of the mortgage, banking or finance industries.

Knowledge of IT support methodologies (e.g. ITIL)

Application development experience (i.e. SQL, XML, XSLT, JavaScript & Classic ASP)

Prior team leadership experience e.g. university projects or in the sporting arena.

What else matters?

A great opportunity to join a business that truly lives its values, genuinely values work life balance and see's it as a critical ingredient to enabling people to bring their whole selves to work.

About NextGen Australia's leading technology service provider to the lending industry. Delivering electronic lodgement & loan processing solutions.

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