Customer Service Officer

1 week ago

Golden Grove, Australia CSR Full time

**At CSR, we're building a better future together.**

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,**and life stage.

**About the role**:
CSR are looking for a proactive and detail-oriented **Customer Service Representative** to join our team in Golden Grove. In this pivotal role, you'll be the voice of our business-supporting customers, processing orders, and ensuring smooth operations from inquiry to delivery. You'll work closely with internal teams and external stakeholders to provide timely, accurate, and friendly service that reflects our commitment to excellence. Whether it's resolving a concern, coordinating logistics, or updating systems, your attention to detail and proactive approach will help drive customer satisfaction and business success.

**What you will be doing**:

- Providing outstanding service via our main phone queue and customer inboxes, responding within 24 hours.
- Processing quotes and orders using internal EDI systems such as SAP, Esker, and Connect.
- Coordinating with inventory to ensure product availability and timely order fulfillment.
- Managing customer concerns and escalations, offering effective solutions.
- Raising site shifts, pricing credits, and return orders through SAP and CRM.
- Running and actioning daily reports (Sales Order Management, DILO) to maintain order accuracy.
- Maintaining accurate customer, product, and pricing data in CRM and SAP.
- Collaborating with internal teams including Account Managers, Inventory, Despatch, and TM Hub to ensure seamless delivery and service.
- Supporting team responsibilities such as managing return books, manual books, blocks, and pallets.
- Staying up to date with product knowledge, systems, and software developments.
- Promoting a strong safety culture in line with WHSE compliance.

**About you**:

- Proven experience in a customer service or order management role.
- Strong communication and problem-solving skills.
- Proficiency in SAP, CRM systems, and Microsoft Office Suite.
- Ability to work collaboratively and build strong internal and external relationships.
- A proactive mindset with a focus on continuous improvement and cross-skilling.

**What we offer**

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:

  • Customer Service Officer

    2 weeks ago

    Golden Grove, Australia CSR Full time

    Customer Service Officer - Golden Grove, SA | Full Time Be the voice of CSR in a dynamic, customer-facing role Work with trusted building brands and deliver exceptional service Join a collaborative, down-to-earth team that values initiative and reliability **About the Role** You'll be part of CSR's Exteriors business unit, working closely with Sales,...

  • Retail Customer Service Officer

    2 weeks ago

    Golden Square, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Kelvin Grove, Australia Australian Red Cross Lifeblood Full time

    Permanent full-time opportunity, rotating shift rosters from Monday - Friday Brisbane Processing Centre, QLD Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling...

  • Customer Relationship Officer

    1 week ago

    Ocean Grove, Australia Homestyle Aged Care Services Full time

    **Homestyle **has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first...

  • Site Inspector

    1 week ago

    Golden Grove, Australia CSR Full time

    Site Inspector - Golden Grove, SA About Us CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. **About the...

  • Maintenance Supervisor

    2 weeks ago

    Golden Grove, Australia LD TOTAL Full time

    LD TOTAL is a privately owned family company that has been leading the way in providing quality end to end landscape solutions for over 20 years. From our humble beginnings in a small shed, we now have established depots and offices in, Perth, the South-West of WA, Melbourne, Queensland and Adelaide and our range of services include landscape and irrigation...

  • Optical Dispenser

    2 weeks ago

    Golden Grove, Australia National Pharmacies Full time

    **Optical Dispenser** Optical by National Pharmacies is committed to excellence through our values - Care, Communicate, Collaborate and Celebrate. We get to know our members and customers through extraordinary customer service, building relationships to ensure we give the best advice to fulfil our purpose - Caring for People, Enabling Health and Inspiring...

  • Pharmacy Assistant

    2 weeks ago

    Golden Grove, Australia National Pharmacies Full time

    National Pharmacies is committed to excellence through our values - Care, Communicate, Collaborate and Celebrate. We get to know our members and customers through extraordinary customer service. We build relationships to ensure we give the best advice to fulfil our purpose - Caring for People, Enabling Health and Inspiring Wellness. We are currently...

  • Casual Retail Assistant The Grove House

    5 days ago

    Golden Grove, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | The Grove | HOUSE**: **Location**: THE GROVE (520) **Posted on**: 03 July 2025 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned and fastest...

  • Internal Sales/sales Admin/personal Assistant

    23 hours ago

    Golden Grove, Australia CSG Talent Full time

    CSG Talent have partnered with Wine Industry Services in their search for someone to join them as Internal Sales/Personal Assistant Wine Industry Services are suppliers of a turnkey range of Bottling & Packaging equipment from leading Italian manufacturers throughout Australia. Our strength is our extensive experience and knowledge in the setup, operation...