Customer Solutions Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- Great opportunity to partner with our customers to generate growth, enhance customer satisfaction and provide a value-added service_

Are you a dynamic and solutions focused Supply Chain/Continuous Improvement professional looking to join a global ASX listed blue chip organisation and take the next step in your career?

As part of the Customer Solutions and Product Development team, your role will be to participate in projects that will protect existing customer revenue, support the sales team with business growth targets and increase customer satisfaction, through customer intimacy and strategic partnerships. This is a critical role with high level exposure internally and could potentially be a great platform for rapid career growth at CHEP. Based at our Macquarie Park office, this role reports to the Manager, Product Development and Customer Solutions.

The key responsibilities of this role include:

- Taking part in specific projects and tenders across Australia with a view to generating growth and enhancing customer satisfaction
- Project Manage Product Development initiatives and support the implementation of product launches within supply chains
- Providing a value-add service which sets CHEP apart from the competition
- Performing deep dive studies within customer’s supply chains to highlight areas of waste & inefficiency
- Mapping out the value of CHEP’s circular economy model & assets
- Identifying opportunities where CHEP’s range of services can add value and present that value by ways of E2E cost benefit for the customer
- Being an expert in stakeholder mapping and capturing the true VoC that will unearth real supply chain problems for industry channels where an innovative solution and/or service will create additional ‘value proposition’
- Tertiary qualifications in Engineering, Science, Supply Chain or Logistics or a related discipline
- Some experience in an analytical/project management/continuous improvement role, possibly on a graduate program
- Some exposure to supply chain, operations or logistics
- A continuous improvement mindset
- Knowledge of FMCG, industrial and/or retailer supply chains would be highly regarded
- Tenacity and energy in leading change
- Strong analytical skills, process focus - questioning & inquisitive mind set, a logical thinker
- A collaborative approach with the ability to influence across all levels
- A self-starter with energy and enthusiasm

About CHEP, A Brambles Company

CHEP is a global leader in supply chain logistics employing more than 14,000 people in 60+ countries. More than 300,000 supply chains choose to utilize CHEP products and solutions to optimize efficiencies and eliminate waste throughout the world. CHEP’s “share and reuse” core business offering pioneered the shared and circular economies more than 50 years ago. Today, the company provides consultative solutions surrounding the efficient and sustainable movement of goods—and manages a global pool of 300 million pallets and containers shared and reused by growers, raw material suppliers, manufacturers, wholesalers and retailers to produce, warehouse, transport and merchandise consumer and industrial goods.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience. Other benefits at CHEP include:

- Flexible working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different deli