Aps 3 - Customer Service Officer

2 weeks ago

Edinburgh, Australia Australian Government Department of Defence Full time

$62,863 - $69,265 (plus Super)
- Edinburgh - SA

**The Role**

To be successful in the role, you will be able to build effective working relationships with internal and external stakeholders that enhance customer experience.

The role works as part of a nationally dispersed team delivering:

- Frontline customer service
- Enquiry and issue management within agreed performance metrics
- Basic research and analysis activities
- Administrative duties such as data entry, processing, and follow-up calls
- Ongoing self-improvement and professional development

CSOs are supported with ongoing training, coaching and performance development through a Quality Framework designed to ensure skills and knowledge are expanded to enhance and maintain the delivery of quality and consistent customer service to our customers.

CSOs are employed Australia-wide, enabling our three services - Navy, Army and Air Force - to do their job. Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians employed Australia-wide, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies.

We have a full-time ongoing role available at RAAF Base Edinburgh SA.

**About our Team**

To be successful in the role, you will have:

- Demonstrated experience in a customer service or service delivery environment
- Demonstrated commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems knowledge and product understanding
- Ability to work collaboratively and actively participate in group activities
- Initiative to resolve customer enquiries where solutions are documented in knowledge articles, policy and procedures

In turn, we will provide you with:

- Performance-related salary progression
- Standard hours of 37.5 hours per week
- Negotiated flexible work arrangements
- Ongoing training and development
- Annual leave of 20 days per year
- Personal/carers leave of 15 days per year
- An additional day of leave per calendar year in addition to regular leave
- Christmas stand down (a paid break during the Christmas and New Year period in addition to regular leave)
- A range of Parental and Reservist leave
- A number of Health, Wellbeing, Diversity and Inclusion networks
- Defence Employee Assistance Program provided by Converge International

This role is ideal for energetic and motivated individuals focusing on customer service and ongoing learning and development.

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