Operations Manager

JLL supports the Whole You, personally and professionally.

**How We support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

**Benefits to eligible employees, include**:
Employee assistance programme
Access to a range of well-being schemes and discounts
Guaranteed superannuation contributions
12 weeks paid parental leave for Primary Carer’s after 12 months of service
Flexible Work Arrangements may be available

**Location**: Adelaide

What this job involves

Have you ever walked into a shopping centre and just enjoyed being there? You don’t know why, or what makes it different - you just know you’d like to work, shop or visit there more? Well, we’re pretty proud to say we’re the ones who make that happen.

JLL work at the heart of buildings, also ensuring the building is safe, clean and everything is in good working order. But our true value add for our clients is putting our customers first and creating places that people want to be

JLL are seeking a motivated fulltime Operations Manager to join the team at Rundle Place Shopping Centre. Rundle Place is a premium retail destination in the heart of the Adelaide CBD. The Centre is situated in the heart of Rundle Mall, anchored by South Australia’s only Apple store, a full-line Coles supermarket and the Adelaide City Library. Rundle Place is set to embark on an exciting new Entertainment precinct on level 1 along with being an established, enduring and evolving destination for international and national retailers.
As the Operations Manager for Rundle Place Shopping Centre, your key focus will be on the operational performance of the asset and management of the ongoing client activities for the asset and be the on-site key point of contact. Day to day you will maintain tenant relationships, contractor management, conduct inspections, obtain quotes & arrange repairs of building services. You’ll ensure that the assets are fully maintained with your focus on presentation & maintenance.
Your priorities at all times will be the health, safety & security of all visitors and occupants. Promoting and demonstrating superior customer service and adhering to continuous Workplace Health and Safety cultural improvement will be a key element of this role.

It is preferred that you have experience in a retail environment in similar customer-centric environment, with either a trade or engineering qualifications (mechanical or electrical). Strong communication and customer service skills are sought, along with a proactive and positive work approach.
The ability to be assertive when required, to remain calm in pressured situations and a high level of attention to detail will ensure your success in this role. Commercial acumen and demonstrated experience balancing financial needs with technical outcomes.
Both written and spoken communication skills are vital and, of course, you’ll be good at building team relationships and interacting effectively with business partners.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

What can you expect from us?
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take yo