Relationship Manager

myHomecare Group is the leading Home Care Package provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.

We are looking for a Relationship Manager to join the Relationships Team who is **fluent in Mandarin and Cantonese**. You will be responsible for assisting in developing the external business, establishing relationships with Referral Partners and promoting the myHomecare Group as a Provider of choice to prospective clients.

Reporting to the Senior Relationship Manager, you will inform, guide and assist Referral Partners in providing quality services to clients and ensure that services are provided within the parameters of the Aged Care Quality Standards.

**What we will offer you**:

- Inspirational leadership in a growing company.
- Building a career in Australia’s largest home care package provider.
- Flexible work arrangements including a hybrid working model, three days in the office and two from home.
- Access to a range of employee benefits programs, including wellbeing program as well reward and recognition.
- Annual performance development plans, career and succession planning.
- A role with true purpose.
- A new office with great facilities in M City, Clayton.

**What does the role entail?**

You’ll be responsible for:

- Onboarding new Referral Partners, over the phone or in person, and ensuring that they have an agreement, current Police Check, ABN and Insurance and that the information is stored appropriately.
- Client management including assisting Referral Partners through the sign-up process and ensuring all client paperwork is received and completed appropriately.
- Following up on Care Plan reviews with Referral Partners and providing guidance on budgets and client spending.
- Attending client sign up appointments via telehealth along with the Referral Partners if applicable.
- Liaising with Referral Partners, other Providers, clients, Allied Health Services and family members.
- Following up account spending discrepancies and checking invoices
eceipts prior to account paying eg. negative balances.
- Completion of Funding Checklist and MAC Portal.
- Maintaining a current, accurate and confidential reporting system.
- Auditing our Referral Partners based on performance and the Standards and supporting them with training development.

**We are looking for someone with**:

- **Fluent in Mandarin and Cantonese - this is essential in order to communicate with our clients**:

- Problem-solving abilities with the ability to think critically.
- Strong interpersonal and verbal/written communication skills.
- Ability to work at a fast pace with effective time management skills.
- Ability to develop a relationship with clients, their family and employees.
- Willingness to learn new systems, policies and procedures and be challenged by the development of a high growth business.
- Experience in Aged Care, Community Home Care Customer service skills and existing knowledge of Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP).
- Intermediate MS Office computer skills.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients. Our mission is to provide older Australians with the support they need to live independently at home, safely and happily.

Discover how you can develop your career while truly helping people in your community.