IT Service Desk Analyst

3 days ago

Melbourne, Australia Public Sector People Full time

Immediate Start
- $45 an hour + super ($88k annual + super)
- Level 2 support

**Public Sector People (PSP) **are currently looking to speak to an
**IT Service Desk Analyst** who would be interested in a 3-month rolling contract within a Local Government organisation.
- _Immediate start date_
- _Melbourne East location (approx. 36km from the CBD)_
- _3-month contract with the view to go permanent_
- _$45 an hour + super_
- _Experienced in Level 2 Service Desk essential_

This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 2 support. This role is due to workload within a busy team that requires some additional support. For the right person, they are also able to offer a long-term opportunity.

You will support internal and external customers with network and desktop services. You will also administer Council's telecommunications system, including patching, handset maintenance and new services.

The role is required to be onsite full-time for a few months (parking available) before transitioning to a hybrid working arrangement. This Council works with 40 other sites and there may the requirement to travel (max 15 minutes) to an additional site to offer assistance, therefore a valid VIC license is required.

**Key Responsibilities**:

- Provide support via a ticketing system (Cherwell) and troubleshoot IT issues.
- Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites.
- Provide administration and support for mobile devices including laptop 3G connections, smart phone handsets and tablet devices.
- Administration and support for Council's PABX spectrum system. Assisting with fault diagnosis and liaise with service providers for all faults and repairs to equipment.
- Stakeholder management and deliver excellent customer service to assist as much as possible.

**Requirements Include**:
***
The following qualifications and/or experience are required for the position:

- Tertiary qualification in a related field and/or relevant experience in a similar role.
- Experience in a corporate IT environment or previous Public sector environment.
- MUST be an excellent communicator, extremely important in this role as you will have a heavy responsibility for Stakeholder Management.
- Technical skills in Active Directory, Office 365, Exchange, SCCM, VPN technologies, remote assistance software’s, VOIP technologies, Mobile Data management and hardware and software troubleshooting.
- Able to adhere to Local Government processes and security protocols.

**PLEASE NOTE: If successful in the role, an up-to-date Police Check is required. This can be completed upon offer further in the recruitment process.**
- Get in touch for more information_

***
For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Cheri Randell** on
**0466 699 297.

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