Technology Support Analyst

At Tennis Australia, we’re creating a more playful world through tennis - for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

About the role

As a Technology Support Analyst, you'll play a key role in ensuring the seamless operation of Tennis Australia's (TA) IT & Digital systems by delivering prompt and effective technical support to our customers. You will be responsible for resolving technical issues, managing Service Desk Incidents and Requests, and advocating for the customer when escalation to the wider Technology team is required—always aiming to provide an exceptional customer experience.

During the Summer of Tennis (SoT), you’ll be a vital part of the team, overseeing the preparation, deployment, and support of end-user devices and systems. Your work will directly support the Australian Open and related interstate events.

In this role you will be responsible for:

- Keep detailed and up-to-date records of all BAU and Event-related tickets (Incidents and Service Requests) for accurate tracking and resolution
- Create and maintain high quality, accurate internal Service Desk support and end user self-help documentation
- Support and maintain TA’s end user technical equipment (laptops, mobile phones, desk phones, monitors and other peripherals)
- Plan and provide fit for purpose technical equipment for the AO/Summer of Tennis (SoT) events as required
- Ensure all staff are kept up to date on all outstanding tickets (Incidents and Service Requests) as per the Service Desk communication plan

About you

To be successful in this role you will:

- Intermediate to advanced skills in Windows desktop OS (Windows 10, 11), Microsoft Office 365, smart phones, and Apple Products
- Intermediate experience with the Atlassian stack of products (Jira, Jira Service Management, Confluence etc)
- Completed tertiary degree in Information Technology qualifications or similar
- Proven commercial Service Desk or Technical Support experience
- Strong communication skills, with the ability to support and collaborate with both technical and non-technical stakeholders
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
- We are proud to be recognised as an employer of choice for women by WORK180

To Apply

- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

LinkedIn

to stay up to date on the latest news and opportunities.