IT Platform Specialist

**IT Platform Specialist**

**About the role**

Step into an exciting chapter at Youi as an IT Platform Specialist, where you'll play a pivotal role in providing essential support and maintenance for our core Physical IT infrastructure. As part of our collaborative environment, you'll seamlessly collaborate with our wider IT team to deliver both routine operations and large-scale projects. Get ready to immerse yourself in our ongoing data centre refresh and fully embrace our modernisation initiatives. Your dedication will be rewarded with comprehensive training and ongoing support, empowering you to continuously expand your skills and expertise, whether you're a seasoned professional or eager to grow in your career.

Within our collaborative team culture, you'll find yourself surrounded by supportive colleagues who value teamwork, resilience, and celebrating achievements. Your proactive approach, willingness to learn, and passion for collaboration will thrive in our dynamic environment. Join us at Youi, where every day brings new challenges, opportunities for growth, and the satisfaction of making a tangible impact on our success.

Key priorities:

- Collaborate with development and OES technical team members to maintain an up to date, secure environment, and ensure solutions align with business objectives and strategic goals.
- Provide effective technical support to systems users and remain open to learning new technologies.
- Coordinate ad-hoc IT projects, small initiatives, and ongoing minor tweaks to configuration, enhancements, optimisations, and customisations.
- Manage and document Youi customisations and systems, including Youi-specific configuration management and associated documentation.
- Ensure continuous maintenance of system documentation generated during maintenance activities and provide support for future upgrades.
- Monitor and enhance the availability and performance of computer systems, plan system capacities, manage user requirements, including disk space management, and ensure systems are backed up according to the appropriate schedule.
- Install, test, and maintain system software, and address issues in operating system software while offering technical consultation to users and System Programmers.

**Ways of Working**

This role provides a hybrid setup, based at our Sunshine Coast headquarters, allowing for remote work on Mondays and Fridays if desired.

Please note that occasional night and weekend work may be required for this role, reflecting its demands. We provide flexible hours to accommodate personal needs, alongside the responsibility of being on-call for one week every eight weeks, recognising your essential role in upholding our operational excellence.

**About you**
- IT Degree or Equivalent vendor qualifications.
- Experience at a Senior Administrator level (2+ years is a general indicator).
- Experienced with managing virtualised infrastructure within multiple data centres. Specifically, Microsoft Hyper-V and VMware experience.
- Experienced with deploying and managing server operating systems (Windows Server 2016 & 2019 and Linux Red Hat).
- Experienced in PowerShell scripting and automation.
- Experienced in Networking, Security and SAN Storage.
- Knowledge in the administration of monitoring solutions such as New Relic and Splunk.
- Level 3 troubleshooting for incidents of server infrastructure.
- Experienced in managing patch deployment automation.
- Experienced in managing Microsoft technologies such as Active Directory, DNS, DHCP, DFS, IIS, Exchange, and SQL.
- Hardware Knowledge in Cisco compute, Pure Storage and Cohesity.

**How to apply**

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.

**About Youi**

At Youi, we believe in challenging to the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.

Our company values - being _dynamic_, _human_-focused, _awesome_ _service_, _honest_, and _passionate_ - guide everything we do. We recognise and value the contributions of each team member to our culture and success.

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.