Customer Contact Team Leader

1 week ago

Cameron Park, Australia Greater Bank Full time

The Contact Centre Team Leader will be responsible for supporting the leadership and management of the Customer Service function of Greater Bank. This includes supporting the continuous improvement of processes, procedures and systems to ensure the consistent delivery of superior customer service. As Team Leader, you will support our onsite and remote Contact Centre Consultants with relevant coaching and mentoring as well as providing assistance to team members to meet the needs of customers interacting with the Contact Centre.

**What are we looking for?**

This is an exciting opportunity for an individual passionate about leading people and delivering exceptional customer service.
- A proactive and customer focussed individual with demonstrated experience managing a team, projects or initiatives.
- A natural ability to build and maintain relationships
- Resilience and adaptable with the ability to manage change, conflict and resolve problems
- Experience in managing, coaching, and motivating a team to achieve their goals
- A confident communicator who can work collaboratively across different teams
- Previous experience in Financial Services within a sales or service role would be highly regarded

**What would be your key responsibilities?**
- Lead, motivate, coach and support a team to deliver a first-class service to customers
- Ensure all team members have the knowledge, skills, and motivation to operate as efficiently as possible, building on their abilities and confidence
- Coach and develop team members to ensure that they are equipped to optimise the customer experience, resulting in great customer satisfaction,
- Drive continuous improvement through the adoption of best practices
- Complete regular 1 to 1’s, call monitoring and feedback sessions with your team

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay - Our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About Us**:
We’ve been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

  • Customer Contact Consultant

    2 weeks ago

    Cameron Park, Australia Greater Bank Full time

    **About the role | Customer Contact Consultants (permanent opportunities)** As a Customer Contact Consultant in our Service Team, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective...

  • Administration Team Leader

    2 weeks ago

    Cameron Park, Australia Greater Bank Full time

    **About the role | 12 month fixed term contract** The Contact Centre Administration Team Leader is responsible for maintaining operational excellence and ensuring compliance with regulatory requirements and internal policies and procedures. This newly created position will lead a high preforming team. You will co-ordinate, monitor and support continuous...

  • Restaurant Supervisor/team Leader

    2 weeks ago

    Cameron Park, Australia Mad Mex Full time

    **RESTAURANT SUPERVISOR / TEAM LEADER** **CAMERON PARK** **Mad Mex** at **Cameron Park Plaza** is on the lookout for talented and energetic people with experience in managing small front-line teams in busy customer service environments to join our team. **To be considered for this role you will**: - Be **experienced** with the l**eadership** of small...

  • Team Leader

    9 hours ago

    Cameron Park, Australia Schnitz Full time

    **Own it while it's hot!** Every job promises good culture and opportunity. But here, they’re real and yours for the taking. We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise! But the passion and...

  • Customer Contact Officer

    2 weeks ago

    Davoren Park, Australia City of Playford Full time

    **Full Time / Fixed Term Contract (7 months)** **Classification: GO3 ($75,550 + Superannuation)** **About the Role...** A full-time position has become available within our Customer Contact team as a Customer Contact Officer to work across both Call Centre and Front Desk environments. Our core business hours are 9:00am - 5:00pm Monday to Friday and work...

  • Team Leader

    6 days ago

    Bedford Park, Australia Westpac Full time

    **Customer Assist Team Leader - 47509** - **Full time | Permanent**: - **Bedford Park, Adelaide **How will I help?** As a Team Leader in Customer Assist your key focus is to lead a team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers in financial difficulty and maximize commercial...

  • Team Leader, Customer Assist

    4 days ago

    Bedford Park, Australia Westpac Group Full time

    **Team Leader, Customer Assist - 39545** - **Permanent Opportunity**: - **Bedford Park Location**: - **We are seeking an experienced team leader to lead our frontline customer assist consultants **How will I help? As a Team Leader in Customer Assist, you will lead a team of people to continuously grow to deliver effective outcomes the ensure the right...

  • Front of House Team Member

    6 days ago

    Macquarie Park, Australia FIRST CONTACT Full time

    Location: Macquarie Park Salary: AUD Industry Standards We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Macquarie Park, Sydney We seek a customer experience champion who can help us deliver unscripted, personalised service in a corporate environment. This is an all-rounder role with...

  • Customer Team Leader

    2 weeks ago

    Marsden Park, Australia IKEA Full time

    WHO YOU ARE You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, you demonstrate strong and effective leadership skills with the ability to successfully manage, develop, coach and mentor a large team of co-workers. Your role will include a high operational focus in...

  • Customer Team Leader

    6 days ago

    Marsden Park, Australia IKEA Full time

    Who you are You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, an emphasis on leading and developing people, and proven results leading a large and diverse team, driven to deliver and advocate for the customers' experience. You thrive in a multi-faceted, fast...