V- IT Service Desk Support Volunteer

3 days ago

Blackburn, Australia Employment Plus AU Full time

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Information Technology Department in Blackburn, Vic, are looking for new team members to assist as IT Service Desk Support Assistants. This volunteer role assists with Information Management Analysis.

This forms part of the Information Technology brief to constantly develop, test and monitor IT service delivery at a high standard to The Salvation Army (TSA). It requires liaison with the IT Service management Specialist to develop IT materials and programs for use across The Salvation Army Australia.

This role would suit a student or recent graduate in an IT tertiary field who is looking to gain workplace experience, someone looking to gain workplace competency to return to the workforce or a retiree who wishes to contribute to The Salvation Army. The TSA IT department team are committed to excellence and to providing knowledge and experience to their new team member in an inclusive culture and vast workplace environment.

Tasks include
- Provide level 1 and 2 support via telephone, on-line/remotely or on-site
- Liaise with vendors on behalf of the customers to resolve presented incidents and/or service requests
- Provide access management through appropriate technology such as Windows Server or collaboration systems
- Configure and provide support for infrastructure such as DHCP, Mail Filters, Print Services, Citrix
- Assist with PC, network, data, access management moves when required
- Coordinate tasks with other IT teams and clients

If this sounds like you, we would love to hear from you today

The position is available for a start in December with days and times flexible up to a maximum of 20 hours per week as arranged with Manager.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _
- Additionally, certain volunteer roles may require a National Police Check._

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