Senior Field Services Officer

2 days ago

Blackburn, Victoria, Australia UpperGround by Hudson Full time $48,000 - $96,000 per year
  • Impact that matters – Support technology powering vital community services.
  • Tech growth – Hands-on with Microsoft, Azure, and modern workplace tools.
  • Balance & support – Flexible work in a collaborative, values-driven team.

Senior Field Services Officer
Location:
Blackburn North, VIC

Start Date:
ASAP

Contract:
Until 1 December 2025

Salary:
$400 per day

About the Role
We are seeking a skilled and customer-focused
Senior Field Services Officer
to provide on-site technical support and maintenance across a range of end-user devices and systems. Based at Blackburn North, this role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.

Key Responsibilities

  • Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
  • Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
  • Manage imaging, deployment, and device refresh activities.
  • Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
  • Troubleshoot and resolve escalated technical issues.
  • Collaborate with digital workplace teams to align system policies with user needs.
  • Contribute to training, documentation, and knowledge base development.
  • Provide support during major incidents and operational events.
  • Promote a safe, respectful, and compliant workplace culture.

The Ideal Candidate
We are looking for someone who is:

  • A quick thinker who can adapt under pressure.
  • A strong problem solver with analytical and troubleshooting skills.
  • Personable and confident in engaging with stakeholders at all levels.
  • Experienced across hardware, software, and network support.
  • Collaborative, team-focused, and adaptable to both technical and asset support functions.

Mandatory Requirements

  • Degree or relevant ICT industry certification, or equivalent experience.
  • Proven experience supporting end-user devices, applications, and telecommunications.
  • Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
  • Current Victorian Driver Licence.
  • Flexibility to work outside normal business hours when required.
  • Knowledge of structured cabling (Desirable)
  • ITIL Foundation certification (Desirable)

Why Join Us?
This is your chance to play a vital role in supporting the technology that keeps critical services running. You'll enjoy:

  • The opportunity to contribute to essential, community-focused work.
  • A collaborative, values-driven workplace culture.
  • Exposure to innovative technology and digital transformation projects.
  • Flexible working arrangements to support work–life balance.
  • A safe and supportive environment focused on wellbeing.

Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen
.
Casual Loading
*Please note for all
Australian
based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.*
Profession**

  • IT, Technology & Digital, Help Desk & IT Support

  • Client Service Officer

    7 days ago

    Blackburn, Victoria, Australia Hanmoore Financial Solutions Full time $60,000 - $90,000 per year

    We are a professional and successful financial planning company, offering an opportunity to join our team at our Blackburn office.The role will work closely with our existing staff, with mentoring to assist in your development.You will be supported and trained in a variety of duties including :Collaborating with advisers in the businessInteraction with...

  • Customer Service and Accounts Administrator

    1 week ago

    Blackburn, Victoria, Australia Consulting Services Full time $60,000 - $80,000 per year

    $38.99 per hour inclusive of casual loadingMonday to Friday 8.00am-4.00pmTemp to perm opportunityBlackburn LocationThe Customer Service & Accounts Administrator is responsible for providing efficient and accurate administrative support across customer service, accounts receivable, and general office operations. This role is critical in ensuring smooth order...

  • Senior Project Manager Network Delivery

    2 days ago

    Blackburn, Victoria, Australia UpperGround by Hudson Full time

    Shape critical ICT transformation across cloud, networks, and communications.High-impact state government role with community-wide outcomes.Lead senior technical teams delivering large-scale, complex programsSenior Program Manager – Network & Communications | Lead Large-Scale ICT TransformationAre you an experiencedICT Program Managerwith a passion for...

  • Client Intake Officer

    1 week ago

    Blackburn, Victoria, Australia Nextsense Full time $60,000 - $80,000 per year

    Posted: 22/09/2025Closing Date: 20/10/2025Job Type: Permanent - Part TimeLocation: BlackburnJob Category: Allied HealthOur Purpose and AmbitionNextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for...

  • Senior BI Analyst

    2 days ago

    Blackburn North, Victoria, Australia Peoplebank Australia VIC Full time

    Blackburn North (Hybrid – 2 days in office) Full-timeContract until 30 June 2026 A leading healthcare organisation is seeking an experienced Senior BI Analyst to provide professional expertise in data reporting, dashboard design, and analytics. The role involves developing and maintaining reliable tools, systems, and processes that turn complex datasets...

  • Service Delivery Superhero

    2 days ago

    Blackburn, Victoria, Australia The Summit Group (Australia) Pty Ltd Full time $60,000 - $120,000 per year

    We're on the hunt for our next Summit Internet superhero Do you wear your undies on the outside? Can you jump buildings in a single bound? Do you drink too much coffee? Do you love technology and helping customers?Then we have a job for youSummit Internet is a premium Australian Internet Service Provider.  We provide Australian businesses with the means to...

  • Senior Cloud Security Administrator

    1 week ago

    Blackburn North, Victoria, Australia Ambulance Victoria Full time $120,000 - $150,000 per year

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to...

  • Customer Service Team Leader

    2 days ago

    Blackburn, Victoria, Australia Elme Living Full time $60,000 - $120,000 per year

    Lead Customer Service Excellence at Elme LivingBe the hands-on leader who makes things happenJoin a market leader in Homewares & Artificial Flowers & PlantsLead by example in a fast-paced, customer-first environmentEnjoy generous discounts with our partner brandsFull-time, Monday to Friday – Work-life balance with purposeAbout UsAt Elme Living, we combine...

  • Food Service Assistant- Blackburn

    6 days ago

    Blackburn, Victoria, Australia Regis Aged Care Full time $45,000 - $65,000 per year

    General informationPosition number Posted date22-Sep-2025Closed date20-Oct-2025DivisionResidential Aged CareBusiness unitSouthern OperationsOffice locationBlackburnDescription and requirementsPermanent Part-time PositionsWeekday Shifts Only- Morning or Afternoon AvailableThe role of Food Services Assistant (FSA) is vital in providing efficient, high-quality...

  • Locksmith - Online Sales/Customer Service

    2 days ago

    Blackburn, Victoria, Australia The Lock Shop Full time $40,000 - $60,000 per year

    About UsThe Lock Shop, a proud division of Bond Security Group, is conveniently located behind our retail shop in Blackburn. We take immense pride in delivering top-notch service, ensuring every job is completed to perfection. Our commitment to quality has fueled our growth and allowed us to serve a diverse clientele across Australia.We cater to a wide range...