Care Coordinator

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & we support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- Portable long service leave
- ** Employee wellness portal** - discounts
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**

**We are seeking a dedicated & consumer directed Care Coordinator to provide high quality support to elders continuing to live at home**

**Permanent full time**

**Monday to Friday**

**9.00am to 5.00pm (negotiable)**

**$71,136 - $76,273 p/year range ($36-$38 p/hr) depends on skills/experience **+ 11% Superannuation + Not for Profit Packaging**

**The role is based in Kilsyth but supports clients across Metropolitan Melbourne and outer suburbs**

**Applicants Must have the right to work in Australia**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

We are looking for a dedicated and consumer directed Care Coordinator to provide high quality support to elders in the community by coordinating all aspects of enquiry management and Care coordination.

MiCare delivers a range of aged services for Elders particularly those from Culturally and Linguistically Diverse (CALD) Backgrounds. Consumer directed care underpins our home care service delivery philosophy.

The successful incumbent will strive to enhance an Elder’s quality of life as they continue to live at home, promoting independence, community participation, all through their relationship with MiCare. Some of the key responsibilities of the position include:

- Provide high quality customer service
- Respond promptly and appropriately to incoming enquiries
- Liaise with Intake team for on-boarding of new Elders
- Refer on to internal and/or external programs to address query
- Foster, develop and sustain community links through participation in MiCare’s public relations activities.
- Support execution of care plans in accordance with government guidelines
- Provide support and advocacy for Elders and their carers as required
- Be actively involved with quality review for the programs ensuring document and processes meet compliance
- Develop and maintain working relationships with relevant agencies and networks

**About you...**

You will show integrity, have a flexible, caring, patient attitude and an ability to work in a professional and proficient manner. You will be resilient and able to cope with change.

**Qualifications /Registrations**- Diploma in Community Services, or higher (or equivalent workplace experience)

**Skills & Experience**- Strong knowledge of community aged care
- Knowledge of the working processes in My Aged Care, Data Exchange portal or Veterans Home Care (VHC) portal
- Working understanding of government guidelines for different government funded programs (e.g., Home Care Package, Commonwealth Home Support Program, VHC)
- Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook and rostering
- Knowledge of the Aged Care Quality Standards and compliance
- Excellent customer service and time management skills
- High level administration skills, including data entry, and computer operations
- Understanding of and empathy with the needs of CALD communities
- Ability to speak another language other than English desirable

**A police check with no disclosable outcome is required by MiCare for this role.**

**As per Government directions, current medicare evidence of influenza and full COVID-19 **vaccination, including dose 3 are required by MiCare for this position.**

**How to apply...**

**For enquiries...**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torr