Home Loan Service and Retention Specialist

20 hours ago

Sydney, Australia Hatch Full time

** This role is at Athena (not for Hatch)**

Hatch is supporting Athena to find a great Home Loan Service and Retention Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Athena.

**About the role at Athena**

We launched early 2019 to change home loans for good. Athena has quickly shown Australia what you can do with healthy ambition, a conscience and a kick-ass team. We are not a bunch of bankers, we’re financial freedom fighters who give a buck about our customer. We’re here to lighten the loan for Australian’s and reduce their mortgage life sentence.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Athena.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $85,000.00 per year

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