Assessment Operations Manager

1 week ago

Southbank, Australia Cm3 Full time

Be at the forefront of continuous improvement within Cm3
- Southbank and Scoresby location with hybrid working arrangements
- Opportunities to grow and develop your career

Join **Cm3** in a pivotal leadership role where you'll drive operational excellence, lead a high-performing assessment team, and deliver exceptional Work, Health, Safety (WHS) risk review services to support safer workplaces across Australia. You will be responsible for effective utilisation of resources to foster customer satisfaction and ensure operational outcomes are met.

This is your opportunity to shape the future of compliance through innovation and process improvement. This is a **permanent, full-time opportunity**and will be based in Melbourne working across the South Bank and Scoresby offices with hybrid working arrangements.

**Key Responsibilities**:

- Lead, coach, and mentor the Assessment Team to consistently achieve KPIs and deliver high quality outcomes
- Allocate WHS risk reviews and manage internal/external assessor workloads
- Support with the execution of roadmap and business strategy
- Collaborate with other business units to ensure efficient and effective outcomes
- Identify opportunities to uplift offering through continuous improvement
- Foster an innovation mindset leveraging available technologies in AI and automation
- Act as an escalation point for team and customer queries

**Key Skills**:

- Minimum 8 years’ experience in an operational role within a technical environment
- 2+ years’ experience in people leadership
- Demonstratable experience in change management and innovation initiatives
- Experience in identifying and implementing process improvement initiatives
- High level commercial acumen
- Ability to engage stakeholders and bring people on a journey
- Strong communication and relationship building skills
- An understanding of WHS legislation, regulations, and codes of practice advantageous
- Exposure to AI and automation related initiatives regarded

**What’s in it for you**:

- Ability to leverage expertise and have an impact
- See your work come to life for business and customer
- Play a pivotal role and shape the future of Cm3
- Opportunity to grow and develop your career in a national business
- Access to retail and corporate partner discounts (through Wesfarmers)

**Our Story**

At Cm3, we believe that _what we do matters_. From developing innovative software to directly assisting clients and contractors with their safety management, our team is proud of the impacts their work has on workplace safety.

We create digital solutions for the high-growth risk management industry. Fortune 500 and blue-chip businesses rely on our solutions to manage their supply chain risk across the work health and safety regulations, sustainability, and ethical sourcing landscapes. Our unique two-sided marketplace connects our clients with contractors that walk the talk when it comes to safety and sustainability.

Cm3 is proudly part of the Wesfarmers Industrial and Safety group and has an exciting roadmap for growth through an expanding team and continued investment in product development.

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