Outlet Operations Manager

3 days ago

Southbank, Victoria, Australia Crown Resorts Full time $90,000 - $120,000 per year

BETTER BEGINS HERE

Crown Resorts is a great place to visit – and an even better place to work. It's a place where you can play your part in creating joyful experiences for our guests and team members. We value passion, creativity, and a drive for positive change. Here, you'll be part of a supportive team, empowered to explore more, experience more, and grow professionally.

The Role

Nestled within the iconic Crown Towers, Crown Spa is a sanctuary of luxury and indulgence. Featuring deluxe treatment suites, aqua retreats with private lounges, a hair salon, a 25-metre pool, and state-of-the-art gym facilities, Crown Spa offers elevated wellness experiences in a five-star setting.

We're seeking a highly motivated and experienced
Outlet Operations Manager
to lead our team in Australia's premier hotel day spa. Reporting to the General Manager of Hotels, you'll oversee daily operations, drive financial and service excellence, and ensure alignment with Crown's broader hospitality strategy.

Key Responsibilities:

  • Identify and implement commercial opportunities to maximise revenue across all outlets, including upselling strategies, retail products, and leisure services
  • Drive brand partnerships and exposure through strategic collaborations and promotional activations
  • Analyse sales performance and guest behaviour to optimise pricing strategies and service offerings
  • Work closely with marketing and hotel teams to ensure alignment of spa and leisure experiences with broader brand initiatives
  • Oversee the full spa and leisure operation, ensuring seamless service delivery and exceptional guest satisfaction
  • Lead and inspire a large team, fostering a culture of excellence and continuous improvement
  • Develop and implement strategic promotions and marketing initiatives to drive revenue
  • Manage budgets, conduct financial forecasting, and monitor performance
  • Lead recruitment, onboarding, and performance management processes
  • Stay informed on industry trends and innovations in spa and wellness

About You:

  • Strong commercial acumen with a demonstrated ability to drive sales, maximise revenue, and implement effective upselling strategies
  • Experience in analysing sales performance, forecasting revenue, and identifying growth opportunities across multiple service and product lines
  • Proven experience in a leadership role within a FMCG, Retail or premium wellness environment
  • Exceptional communication, leadership, and strategic planning skills
  • A proactive and innovative mindset with a passion for delivering outstanding guest experiences
  • Hospitality Business Management (preferred)

What we offer you

  • Represent a world-renowned Australian brand in an award-winning hotel spa
  • Ongoing support and professional development opportunities
  • A dynamic and varied work environment
  • Complimentary meals while on shift
  • Discounts at Crown Hotels, selected restaurants, and onsite parking
  • Access to exclusive benefits through Crown's corporate partners

Additional Information

Application closed: Saturday 1st November

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

  • Assistant Restaurant Manager

    3 days ago

    Southbank, Victoria, Australia Hannah St Hotel Full time $60,000 - $90,000 per year

    Assistant Restaurant Manager OpportunityJoin us at the forefront of Melbourne's hospitality scene asAssistant Restaurant Managerat Hannah St Hotel. In this pivotal role, you'll support the Restaurant Manager in overseeing the seamless operation of our food & beverage outlet, with a strong focus on guest experience, service excellence, and team culture.You'll...

  • Assistant Restaurant Manager

    1 week ago

    Southbank, Victoria, Australia Crown Resorts Full time $90,000 - $120,000 per year

    Crown Melbourne | 24/7 Rotating Roster – Full TimeBETTER BEGINS HERECrown Melbourne is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team,...

  • Food and Beverage Supervisor

    3 days ago

    Southbank, Victoria, Australia Hannah St Hotel Full time $60,000 - $80,000 per year

    Food & Beverage SupervisorAs Food & Beverage Supervisor, you're the curator of unforgettable dining moments. You bring warmth, precision, and flair to every interaction, ensuring our guests feel completely at home, whether they're savoring a meal in the restaurant, enjoying in-room dining, or celebrating at a conference or event.Leading by example, you set...

  • AV Operations Manager

    2 weeks ago

    Southbank, Victoria, Australia Crown Resorts Full time $90,000 - $120,000 per year

    BETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and...

  • Mercedes-Benz Melbourne

    3 days ago

    Southbank, Victoria, Australia LSH Auto Australia Full time $90,000 - $120,000 per year

    Take charge of our parts operations and make a real impact at Mercedes-Benz Melbourne. We are looking for a driven and detail-focused Warehouse Manager to keep our parts inventory running like clockwork. This is your opportunity to work with one of the world's most iconic automotive brands and be part of a high-performing team dedicated to delivering...

  • Audio Visual Operations Manager

    1 week ago

    Southbank, Victoria, Australia Signature Hospitality Group Full time $80,000 - $120,000 per year

    About Signature Hospitality Group (SHG)At Signature Hospitality Group, we're home to some of Australia's most iconic food, drink, and good-times destinations. From packed-out sports bars to clinking cocktails and game-day celebrations, our venues are built for connection and centered around guest obsession.We're the team behind The Sporting Globe, TGI...

  • Food & Beverage Duty Manager

    1 week ago

    Southbank, Victoria, Australia Marriott International Full time $60,000 - $90,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationAC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006ScheduleFull TimeLocated Remotely?NPosition Type ManagementAt AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every...

  • Chef De Partie

    5 days ago

    Southbank, Victoria, Australia Hannah St Hotel Full time $80,000 - $120,000 per year

    We're on the hunt for a passionate and driven Chef de Partie to join our team, delivering innovative culinary experiences that celebrate Melbourne's produce and culinary heritage.As a Chef de Partie, you'll take ownership of a section in our dynamic kitchen, leading by example and supporting the team in delivering consistently high-quality dishes. You'll...

  • Demi Chef

    1 week ago

    Southbank, Victoria, Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

    If you're passionate about creating diverse culinary experiences, eager to learn new techniques, and thrive in a close-knit, creative team — this could be the perfect next step in your culinary journey.As a Demi Chef, you'll prepare an array of dishes for our restaurant, bar, room service, and banquets. In this role, we're particularly seeking someone with...

  • Kitchen Stewards

    1 day ago

    Southbank, Victoria, Australia Crown Resorts Limited Full time $60,000 - $90,000 per year

    Company DescriptionMultiple Opportunities - Part Time and Full Time OpportunitiesBetter Begins HereCrown Resorts is a great place to visit—and an even better place to work. It's a place where you can play your part in creating joyful experiences for our guests and our team. We value passion, creativity, and an appetite for change—for the better. Here,...