Partner Operations Manager

Luxury Escapes is one of the world's fastest-growing travel businesses, reaching millions of travelers each month with exclusive, limited-time offers at 'insider' prices.

At Luxury Escapes, we believe everyone should travel in style. That's why we offer the world's most amazing travel experiences at incredible value.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring even better travel experiences to our customer community.

Recognised multiple times as one of the best places to work, our employee experience is second to none. With daily provided lunches, an onsite gym with state-of-the-art facilities, regular team events, monthly recognition programs, opportunities to experience the travel we offer, and significant professional development opportunities, we ensure our team loves what they do.

We are looking for a **Partner Operations Manager**to lead and optimise our Campaign Operations and Dynamic Operations teams, ensuring the seamless and timely release of our product offerings to our consumers.

This is a key role in our Commercial Operations team, requiring leadership, collaboration, and a focus on operational excellence. The Partner Operations Manager will play a crucial role in enhancing the partner experience, driving process improvements, and ensuring compliance while maximizing speed to market across hotels, tours, cruises, and tactical campaigns.

**What You’ll Be Responsible For**:

- Leading a high-performing Commercial Operations team to deliver an exceptional partner experience from onboarding to post-campaign analysis.
- Optimizing campaign production to ensure releases are timely, high-quality, and aligned with commercial objectives.
- Managing workflow and SLAs to maximize efficiency and ensure smooth product launches.
- Implementing continuous process improvements, leveraging technology and best practices to streamline operations.
- Owning key operational systems, including Salesforce, and driving enhancements to support Marketplace and Flash products.
- Ensuring compliance with ACCC regulations and internal contractual guidelines across all digital campaigns and partner agreements.
- Acting as the key escalation point for compliance queries and process roadblocks.
- Monitoring live campaigns, ensuring inventory levels are optimized and revenue opportunities are maximized.
- Developing and coaching team members, ensuring they have the tools and training needed to perform at their best.
- Collaborating with stakeholders, including Commercial, Tech, Finance, and Customer Service teams, to drive operational success.

**What We’re Looking For**:

- Proven experience in operations, campaign management, or partner success within the travel or e-commerce industry.
- Strong leadership and coaching skills, with experience managing teams.
- Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
- Experience in Salesforce, API troubleshooting, and workflow optimization.
- Excellent problem-solving, stakeholder management, and communication skills.
- A data-driven approach with a keen eye for process efficiency and continuous improvement.
- Understanding of ACCC regulations and compliance frameworks in a commercial setting.

**What’s in it for You?**
- First-class health and well-being program, including daily breakfast, lunch five days a week, an onsite gym with free Yoga and Pilates sessions and an exceptional Employee Assistance Program (EAP).
- Opportunities to experience the travel we sell via familiarization (famil) trips.
- A fun and flexible work environment - Friday afternoon gatherings (wine included), monthly celebrations, and employee recognition programs.
- Work with a globally recognized travel brand, shaping the future of premium travel experiences.
- At Luxury Escapes, we embrace diversity and make hiring decisions based on experience and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status._

**We are a 2025 Circle Back Initiative Employer - we commit to responding to every applicant.