Remediation Analyst

Remediation Analyst

**How will I help?**

The role is at the frontline of service for the 3rd party broker Equipment Finance segments for Westpac and Capital Finance Australia and is responsible for the execution of customer due diligence that the Bank must perform to identify their customers. The KYC Team are responsible for the onboarding activities for all organisational entities, simple and complex.

Working in collaboration with various teams, this role is essential to the Bank fulfilling its legal obligations to help prevent, detect and report money laundering and terrorism financing in the jurisdiction we work in. Fulfilling this obligation helps us protect our customers, communities, and people against financial crime.

**Key responsibilities**:

- Provide exceptional support to internal customers and brokers, resolving service requests and fulfilling needs.
- Stay updated on regulatory changes and handle customer feedback effectively.
- Build and maintain high-quality relationships, providing advice and challenging the status quo for efficient service.
- Share knowledge to empower colleagues and undertake remediation work.
- Identify and resolve or escalate compliance incidents, ensuring adherence to regulations.
- Build positive relationships with key stakeholders, influencing outcomes for Westpac and its customers.
- Contribute to continuous improvement by addressing issues and supporting change programs

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Knowledge of WBC and CFAL systems, processes, and standards.
- Familiarity with AML, KYC & IDV banking processes.
- Understanding of continuous improvement and Lean methodologies.
- Proficiency in business support systems and tools.
- Experience in continuous improvement activities, including root cause analysis.
- Strong relationship management with internal and external customers.
- Ability to use business metrics for efficiency and quality improvement.
- Proficiency in Microsoft Office, especially Excel.
- Knowledge of compliance and legislative requirements.
- Understanding of risk management principles.

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002605078013