Key Customer Centre Leadership Role Returntoworksa
1 week ago
ReturnToWorkSA (RTWSA) is a statutory authority responsible for insuring and regulating the South Australian Return to Work scheme. The organisation provides insurance that protects South Australian businesses and their workers in the event of a work injury.
RTWSA’s mission is to provide a desirable, affordable and durable recovery and return to work insurance scheme for South Australia that reduces the social and economic costs of work injury.
Reporting to the Chief Operating Officer - Insurance, the **Manager Premium Services** is accountable for providing excellent service to SA employers and supporting them to understand and meet their legislative obligations to pay their insurance premium. Key responsibilities of the role include:
- delivering an efficient and effective customer service centre which supports employers through the registration, classification and collection cycle;
- leading a program of continuous improvement to ensure that processes, services, and systems are lean, effective and efficient, and that the customer is at the heart of everything we do;
- leading and motivating the Premium Services team of around 30 people and effectively fostering a culture of professional excellence and innovation;
- maintaining and reviewing the premium model in collaboration with financial modelling; and
- maximising premium collection through effective and respectful debt collection activities.
This is a rare opportunity for a versatile and contemporary leader to join and add value to the customer journey with a vital South Australian entity.
**For a confidential discussion, please call (08) 8100 8849.
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Customer Experience Lead Returntoworksa
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Adelaide Region SA, Australia Hender Consulting Full timeReturnToWorkSA (RTWSA) is a statutory authority responsible for insuring and regulating the South Australian Return to Work scheme. The organisation provides insurance that protects South Australian businesses and their workers in the event of a work injury. RTWSA’s mission is to provide a desirable, affordable and durable recovery and return to work...
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