Customer Advisor

5 days ago

Adelaide CBD, Australia ReturnToWorkSA Full time

Multiple full-time positions
- Excellent organisational culture
- Flexible working conditions
- Extensive corporate well-being program, including a free gym onsite
- Broad salary sacrificing options, including novated leasing
- Competitive salary including annual leave loading
- Discounted corporate private health insurance
- Modern office in the CBD

Would you like the flexibility of combining work in a modern CBD office and from home? Are you looking for good employment conditions and a workplace that is friendly and invests in wellbeing? If so, we have multiple opportunities within our ReturnToWorkSA Premium Team.

ReturnToWorkSA is responsible for insuring and regulating the South Australian Return to Work scheme. We provide insurance that protects South Australian businesses and their workers in the event of a work injury.

**The Opportunity**:
**The Role**:

- Educate employers regarding their legislative obligations to register, provide remuneration information and pay premium
- Handle all inbound calls and other correspondence using effective customer service
- Maintain records of calls and actions to facilitate transparency and work sharing
- Actively look for opportunities to improve customer service experience and participate in process improvement initiatives
- Process registrations and ensure a certificate of registration is issued as quickly as possible; including amendments, new locations and cancellations
- Escalate complex classification issues in a timely manner to Premium Specialists for resolution
- Take payment and/or negotiate payment arrangements for payments due
- Escalate complex legal and / or insolvency matters to the Debt Recovery team
- Well-developed communication skills, including the ability to actively listen and ask relevant questions to gain information
- Demonstrated, relevant customer service experience including showing empathy, integrity and personalisation
- Ability to work under tight deadlines and achieve KPI’s
- Ability to use information, experience, observation and reasoning to guide decision making
- Work well within a team or autonomously
- ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity. _

**What we offer**:
The total remuneration package for this position is starting from $67,482 p.a. (inclusive of superannuation).

**Further Information**:
Please view the attached position description for further information.

Customer Advisor - Premiums - Insurance - PD.pdf

**How to apply**:

- The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role._
- Please note we are not accepting Recruitment Agency submissions at this time._

  • Customer Advisor

    7 days ago

    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...

  • Customer Advisor

    1 week ago

    Sydney CBD, New South Wales, Australia NAB - National Australia Bank Full time $50,000 - $80,000 per year

    Customer Advisor - Mudgee, NSWJob number: 803314Primary position location: NSW- Central West regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouriteBranch Customer Advisor – Banking – MudgeeAre empowered to make a positive difference for customers and communitiesGiven the...

  • Customer Advisor

    1 week ago

    Sydney CBD, New South Wales, Australia NAB - National Australia Bank Full time $50,000 - $80,000 per year

    Customer Advisor - Dubbo. NSWJob number: 803747Primary position location: NSW- Central West regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouriteBranch Customer Advisor – Banking – DubboAre empowered to make a positive difference for customers and communitiesGiven the...

  • Customer Advisor

    18 hours ago

    Sydney CBD, New South Wales, Australia NAB - National Australia Bank Full time $45,000 - $65,000 per year

    Customer Advisor - Nyngan, NSWJob number: 803565Primary position location: NSW- Central West regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouriteBranch Customer Advisor – Banking – Nyngan, NSWAre empowered to make a positive difference for customers and communitiesGiven the...

  • Communications Advisor

    5 days ago

    Adelaide CBD, Australia KBR Full time

    **Title**: Communications Advisor **Are you looking for an interesting and dynamic **part-time role** that will allow you to build you career while making a real impact on our business?** **Join us, on the journey!** - Are you a master of connecting the dots, translating the complex and creating tailored communications solutions? - Are you excited by the...

  • Beauty Advisor

    5 days ago

    Adelaide CBD, Australia Scaffidi Group Full time

    **Friendly and welcoming work environment**: - ** Supportive leadership team and ongoing head office support**: - ** Full Time Opportunity **About Us**: With over 400 stores across Australia, Priceline Pharmacy is one of Australia’s leading health and beauty retailers combining all the latest in pharmacy care and advice. Working as part of the Scaffidi...

  • Quality Assurance Advisor

    3 days ago

    Adelaide CBD, Australia Babcock International Full time

    **Quality Assurance Advisor**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: Hybrid- Contribute to the success of a new Defence program - Join our collaborative and high-performing Quality team! - Grow your career within a rapidly growing, global organisation **About the role** You may have heard that Babcock have recently been awarded a major...

  • Customer Advisor

    19 hours ago

    Greater Adelaide SA, Australia NAB - National Australia Bank Full time $50,000 - $80,000 per year

    Customer Advisor - Adelaide West BranchesJob number: 803686Primary position location: SA- Adelaide innerCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :25 AEDTFavouriteBranch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity...

  • Customer Advisor

    20 hours ago

    Greater Adelaide SA, Australia NAB - National Australia Bank Full time $45,000 - $60,000 per year

    Customer Advisor - Adelaide South branchesJob number: 802918Primary position location: SA- Adelaide innerCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: Permanent Part timeClosing at: Oct :25 AEDTFavouriteBranch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity...

  • Case Advisor

    3 days ago

    Adelaide CBD, Australia Mercer Full time

    **Case Advisor** **What can you expect?** In this role your responsibilities that include liaising with members, clients, solicitors, the trustee, and assessors, whilst conducting claim duties. Claims duties will include, complex complaint handling, collation of claim documents and assessing condition of early releases under trustee delegation. **What is...