Manager Employee Experience and Advisory Services

**_The Opportunity_**

At ReturnToWorkSA, our new service delivery model reflects our commitment to a culture of continuous improvement. This strategic shift enables us to release three critical roles for recruitment, each key to driving the anticipated outcomes of our new way of working.

We are excited to offer an opportunity for an experienced people-leader to join us as the Manager Employee Experience and Advisory Services. In this leadership role, you will oversee a multi-disciplinary team, responsible for delivering and continuously improving key HR services throughout the entire employee lifecycle. You will oversee critical functions such as payroll, recruitment and selection, Work Health and Safety (WH&S), learning and development, while providing coaching and guidance to foster the growth of a passionate team.

Working closely with the People, Capability and Culture Leadership Team, you will help shape the future of HR service delivery, ensuring compliance and leading strategic initiatives that contribute to ReturnToWorkSA’s success.

**_ The position_**

As the Manager Employee Experience and Advisory Services, you will lead a passionate team focused on providing high-quality HR services across ReturnToWorkSA. You will be responsible for overseeing daily operations, managing workflows, and ensuring the efficient handling of HR queries and processes. Your leadership will drive continuous process improvements, standardisation, and compliance with relevant policies, procedures, and legislation while delivering an outstanding employee experience. Additionally, you will manage payroll, government reporting requirements and records management to maintain high operational standards.

This role offers the opportunity to oversee the full employee lifecycle, from recruitment through to offboarding, while ensuring HR policies, systems, and processes align with our broader people strategies. You will manage Work Health Safey (WHS) and Wellbeing services and work closely with the WHS & Wellbeing Consultant to ensure a safe and compliant workplace. Additionally, you will contribute to organisational change initiatives, continuously optimising systems and processes to enhance employee experience and performance.

**_ This role will be a full-time fixed term contract for 3 years._**

**_ What you bring _**
- Experience in leading a team with passion for enhancing the employee and workplace experience
- Calm and dependable, you approach challenges with diplomacy, empathy and sound decision making, fostering a positive, supportive work environment
- Proven track record of process improvement, implementing programs and services that enhance employee engagement
- Experience in managing payroll or similar, interpreting industrial instruments and legislation, with the ability to pick up systems quickly
- Collaborative in nature, coupled with your deep understanding of compliance, risk, and legislative frameworks, enabling you to enhance the employee and workplace experience while delivering high-quality, people-centred outcomes

**_ReturnToWorkSA Profile_**

**_ At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. _**Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

**_ Why join us?_**

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

- An extensive wellbeing program
- access to a broad range of wellbeing seminars, webinars and information sessions
- a free onsite gym and bike storage
- annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
- discounted corporate private health insurance
- and a proactive EAP provider
- Flexible work options including part time and working from home
- Access to learning and development programs to enhance your personal and professional skill set and career development
- Modern offices with excellent amenities in the Adelaide CBD

**_Special requirements/Conditions_**
- Credit default and bankruptcy checks
- National Police Check
- Qualification checks
- Some occasional out of hours work may be required.

**_Further information_**

Manager Employee Experience and Advisory Services - Position Description - May 2025.docx

The salary range for this position is aligned with the Mercer CED Job Evaluation framework. The final offer will be commensurate with your qualifications, skills and experience.

**_ How to apply_**

Please submit a cover letter demonstrating your key capabilities and experience supported by your current r