
Call Centre Operator
2 weeks ago
We have a unique position available for a bright and energetic person to join our call centre / dispatch team.
Our office is a fast paced environment and we are committed to providing excellent customer service each and every time. Every day is different and brings on a new challenge. We need someone who is quick thinking, can problem solve with the ability to work in a team environment as well as be trusted to work on their own.
The hours for this role are 6.30am to 5.00pm. You will be opening the office of a morning and checking all drivers are on track with their morning jobs and problem solving any issues that may arise.
**The role will include but not be limited to**:
- Answering incoming telephone calls
- Quoting customers and assiting with enquiries
- Tracking fleet on GPS software and providing eta's to customers
- Liaise with drivers and provide assistance where needed
- Invoicing and taking payments for jobs booked
- Customer service skills with prior experience in transport and logistics preferred
- Using initiative to find solutions to problems
- Ability to manage and resolve disputes
- High level of computer literacy with ability to learn our custom software
- Excellent attention to detail
- Ability to be organized in a busy environment.
- Ability to work independently; the weekend roster will see you working independently on weekends (once trained).
**Job Types**: Full-time, Permanent
**Salary**: $1,000.00 - $1,500.00 per week
Schedule:
- Shift work
- Weekend availability
Work Location: In person
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