ERP Cloud Service Delivery Manager

1 week ago

Brisbane, Australia Talent International Full time

australia brisbane contract negotiable- **12 Month Daily Rate Contract**:

- **2 Days WFH ( Not fully remote)**:

- **Market Rates**

We are seeking an experienced Service Delivery Manager to help support a commercial enterperise ERP Cloud system. Currently in place there is a support partner that manages the support of the system. As the Service Delivery Manger you would be the conduit between the support partner and business teams.

**At a high level their duties would be**:

- Work closely with our Finance and Procurement teams to understand their business processes and how we use the system
- Get involved in incident resolution for complex issues working with the support partner, business team and other IT teams if needed.
- Understand our up and downstream integrations which aids in incident resolution (functional not detailed technical knowledge).
- System enhancements - work with business teams to capture requirements, work with support partner and business through design, build and test phases to ensure solution delivers desired outcomes.
- Quarterly updates - work with support partner and business to ensure all tasks completed.
- Knowledge transfer to the business (educating them on how system works, building their skill of SMEs to enable teams to self help (for how to questions) etc).
- 2+ years experience with Oracle Cloud or similar ERP cloud technologies

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