Product Owner

Exciting time to join a top 100 ASX listed business with big goals
- Hybrid working arrangement - mix of WFH/office
- Access to a great selection of benefits

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**Role Purpose & Environment**

As a Product Owner you will help drive and shape the direction of our customer platforms across TPG Telecom brands. Reporting into the Principal Product Owner you will help define the product strategy and roadmap in line with the overarching Customer Operations and Shared Services strategy. To achieve this, you will collaborate with various business stakeholders to understand customer and business pain points, propose various ways to resolve the problems with new features or process improvements, and articulate the value it will bring to customers and business. With a strong sense of platform ownership, you will be a virtual leader empowering and inspiring cross-functional delivery teams with clear objectives and benefits to deliver a seamless customer experience.

**Responsibilities**

We are a dynamic business - this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
- Scope and shape platform initiatives, working with various stakeholders and delivery teams
- Break down complex problems and articulate its impacts to customers and business
- Stay on top of initiatives and business milestones that could impact business KPIs
- Assist leadership with decision making by presenting end to end customer/end user impacts and various solution proposals in concise business language
- Partner with Service Designers to stay on top of customer needs and best practices
- Use various analytic tools to quantify value, track KPIs and the success of initiatives
- Monitor platform long term performance against KPIs and target strategic outcomes
- Work closely with operational and support teams to understand root cause for repeat incident and defects as input into strategic solutions
- Provide above inputs to backlog, forecasts and initiative planning and prioritisation

**Required knowledge and experience**
- 3+ years of analyst or product ownership experience in a fast-paced service industry or organisation
- Strong communication, stakeholder management and proven facilitation skills across large cross-functional teams
- Experience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands and user channels
- Experience with customer behaviour data in contact centres or digital platforms
- Proven experience of data driven decision making to achieve targets and KPIs
- Ability to work with ambiguity and uncertainty

**Desired knowledge & experience**
- Experience in a digital transformation environment
- Experience in online, mobile app or CRM platform performance
- Comfortable using various analytics tools
- Degree qualified in business or marketing

**Benefits and perks**
- Flexible hybrid way of working (work from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

If you think the power of people and collaboration can make a meaningful difference in the world, then APPLY NOW to help us build a better future.

Bolder and better together
- #LI-Hybrid_

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