Accommodation Officer

2 days ago

Newcastle University, Australia INTO University Partnerships Full time

We have an opening for a Accommodation Officer to join the Accommodation team, on a 12 Month FTC, supporting the Head - Facilities and Accommodation to deliver a high quality Accommodation Service.

As the Accommodation Officer, you will have contact with students, key stakeholders in the partner university, internally across the INTO organisation and at times with external stakeholders.

You will work alongside our other Accommodation officer, owning the administrative processes and student activity in the INTO Accommodation and at times University Residential Accommodation. You will also work closely with the wider team to resolve issues arising in residential accommodation.

You'll be an excellent communicator, approachable and personable, developing good working relationships with INTO and Newcastle University colleagues to ensure the smooth operation of the Residential Accommodation.

**Key accountabilities and duties**:

- To work with colleagues to ensure that the INTO Halls are operated effectively to create a positive student experience.
- To promote the welfare and good order of students living in accommodation.
- To provide first class student support and communicate and build relationships effectively.
- To develop and implement administrative systems and procedures to assist with the management of the Halls, working with the INTO Facilities Team and others to resolve issues, including keeping abreast of relevant legislation and rules regarding a range of issues.
- To understand the needs of and manage the expectations of students, their families/agents and resolve any issues relating to students and their accommodation.
- Working with Student Services to assist in the provision of information for students upon arrival such as Fire Safety, Personal Safety and general accommodation information.
- To supervise arrival & departure weekends and assist with the arrival and registration of students as required
- To develop & monitor departure arrangements for students as required (e.g. key collection, room inspections and finance).

**Location**

The post is based in Newcastle upon Tyne.

**Application Process**

Internal applicants - please sign into your workday account and search 'find jobs' where you will be able to view the position and apply.

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