[Immediate Start] Rydges Resort Hunter Valley

Overview

430 Wine Country Dr, Lovedale NSW 2325, Australia

Position Overview: As Group Accommodation Sales Executive you’ll manage group accommodation and offsite wedding accommodation bookings for the resort from sourcing new business, converting leads, being the dedicated liaison between customer and the resort in the sales & execution stage. You will operate in a seamless and transparent manner relating to the flow of information on existing & prospective accounts for the benefit of the business.

Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

- Growing revenue above market
- Business transformation

Our Values

- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection

Key Responsibilities

LIAISON

- Be the client’s dedicated contact, organising all areas of their booking. A focus on upselling resort activities and destination assistance. Curate itineraries, being the client’s only point of contact while onsite.
- Liaise with all departments to ensure a seamless guest experience and maximize additional revenues where available.
- Liaise with the Meetings & Events Sales Manager daily.
- Ensure effective interdepartmental communication with all necessary operational departments.
- Liaise with all departments in preparation for site inspections.
- Communicate and handle a variety of guest feedback inclusive of compliments, difficulties and complaints.

ADMINISTRATION

- Preparation of proposals, contracts, group resume/movement, invoices, and all relevant paperwork pertaining to group bookings.
- Input and manage group rooming lists, inventory and rate management.
- Ensure accuracy of group resume/movement, prior to the distribution to hotel departments.
- Ensure advance deposits are received and posted accordingly.
- Ensure payment is received in full for all bookings as per hotel credit policy.
- Ensure all accounts are true & correct before sending to client.
- Appropriate maintenance of the iVvy CRM system including adhering to all database integrity standards, logging all sales activities, tasks & client information appropriately.
- Effectively co-ordinate and distribute all interdepartmental paperwork necessary for the successful implementation of all groups.
- Ensuring impeccable record keeping pertaining to all function files.
- Ensuring that all requests are replied to within 24-hours.

OPERATIONS

- Ensure hotel standards and policies are followed and respected.
- Personally meet and greet all event clients on arrival.
- Personally be available for guests as they are departing on coaches for an offsite wedding event to assist with the busy operational teams.
- Assist the operations team when required.
- Represent the hotel at hotel and industry events when required.
- Work outside regular business hours and on weekends/public holidays as required. Predominantly a Tuesday – Saturday roster.

SALES

- Actively pursue opportunities to source and convert group accommodation bookings, and successfully shift business from the competition through active engagement with the customer via face to face or voice conversations.
- Convert and contract business and report monthly on sales activities and conversions against targets.
- Focus on upselling opportunities and driving awareness for our Food & Beverage outlets.
- Actively sell and speak to owner led initiatives and businesses.
- Identify trends in movement of market mix, pricing and competition.
- Implement prevention measures and contingency plans to keep sales results from falling below plan.
- Drive low periods with special offers and have in market ahead of the game.
- Monitor competitor practices and strategies to understand competitor trends and ensure the hotel’s products and services are ahead of the competition.
- Conduct site inspections & client meetings.
- Conduct proactive calls as required.
- Communicate with hotel departments to ensure that the sales commitment is being fulfilled.
- Maintain contact with new business enquiries by following up, in order to convert the sale.
- Assist with market intelligence and prospecting calls as required.
- Attend industry related events as required.
- Demonstrate a strong knowledge of rooms, rates and packages.
- Build relationships with external properties to drive business.
- Attend expo/tradeshows as required.

OTHER

- Maintain the grooming standards of the hotel and adhere to the hotels standard policies and procedures.
- Comply with Work Health & Safety policies and procedures.
- Attend all scheduled meetings and training as required.
- Maintain good working relationships with the staff and colleagues throughout the hotel, Head Office and sister properties.
- Ensure all hotel property is looked after and remains in good working order.
- Maintain a positive and professional attitude at all times.
- Actively participate in all training sessions and ensure that any pre and post course work is completed.
- Other duties as requested by Management.
- Complete additional ad-hoc duties as required within a busy Sales Department including by not limited to managing multiple inboxes, processing new / amendment & cancellation of bookings.

Behavioural Capabilities

These are the ESSENTIAL or ‘must have’ behaviours of this role:

- Delivering Results: Focuses on understanding and addressing customer needs; sets high standards of work quality and quantity, delivers high productivity in a focused and timely manner, structures and prioritises work activities, shows commitment to the business.
- Planning & Organisation: Sets objectives that align with team and organisational goals; adheres to plans, commits to timelines and uses time effectively; anticipates, allocates resources to deliver work requirements; documents job information.
- Communication: Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest and understanding, and adjusts communication style or content accordingly.

These are the DESIRABLE or ‘nice to have’ behaviours of this role:

- Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages and thanks others; consults, listens to and understands others; promotes diversity, team cohesion and collaboration.
- Building Relationships: Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict and helps others.
- Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.

Critical Experience

The Group Accommodation Sales Executive will have experience in these critical operational tasks or projects:

- Undertaken formal Sales and reservations training with a minimum 2 years’ experience within this style of role with a proven track record of success.
- Comprehension of Hotel systems, sales, planning and execution principles.
- Strong presentation, commercial and communication skills.
- Proactive approach to developing and maintaining strong relations with clients and stakeholders, with a strong focus on conversion.
- Ability to deliver projects on time.

Key Performance Indicators

The Group Accommodation Sales Executive is measured applying the following criteria:

- Achieving or exceeding the sales and revenue targets as outlined for respective market set
- Continuous delivery of exceptional customer service.
- Embed the EVT vision and values.

Benefits

- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapidcareer growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company

Job details

Job family Sales and Marketing

Pay type Salary

Travel required No

430 Wine Country Dr, Lovedale NSW 2325, Australia

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