Residential Services and Relations Manager

2 days ago


Kellyville, Australia Cranbrook Care Full time

**Premier aged care residence**:

- ** Beautiful working environment**:

- ** Cash loyalty service awards**:

- ** Staff recognition and awards**:

- ** Staff discount program**:

- ** Regular in-house and online training and education**:

- ** Career development with mentoring and promotion of staff from within**:

- ** Engaging team environment and respectful workplace culture**:

- ** Multiple part time positions and flexible shifts available**

**A wonderful opportunity has opened up for a skilled aged care professional looking for a rewarding and challenging role within our beautiful 5-star Aged Care Residence.**

**ABOUT THE ROLE...**

The Residential Services and Relations Manager plays a pivotal role in ensuring this successful Aged Care Facility remains one of the best in the Hills District. This unique role is perfect for someone with aged care experience looking for a new and exciting challenge to embrace. You will be joining a dynamic and successful team who go the extra mile for their residents, working seamlessly as a strong team whilst autonomy and creativity is encouraged.

Reporting to the Director of Care Services, you will be responsible for leading and managing residential services, including laundry, kitchen, property, cleaning, and client services.

You will lead and manage a residence-based team of approximately 40 staff in effectively and efficiently providing residential services to our 130 residents.

In this hands on role you will develop a deep and broad knowledge and understanding of our residents, enabling you to deliver exceptional client services that are responsive, inclusive and sensitive to diverse our resident needs.

You will be supported by your Director of Care and a team of expert partners from the Cranbrook Care Company.

**ABOUT US...**

**Cranbrook Care **aims to be the premier provider of quality residences, aged care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security** and **excellence** in our built environment and our service.

We believe that our residents deserve the best and we constantly strive to provide the highest service excellence to them and their families.

**ABOUT YOU...**

If you love working with people, are a quick learner, enjoy an entrepreneurial team culture and pride yourself on getting things done right the first time, then this role is for you

**To succeed in this role, you will need the following skills and qualifications**:

- A minimum of 5 years’ experience in aged care residential/hotel services supervision and/or at an equivalent level in the hospitality industry
- Demonstrable experience in leading a diverse team essential including strong capability to manage staff performance and development
- Practical, commercial experience in budget management and cost control
- Expert knowledge of Australian Work Health & Safety legislation and NSW Food Authority regulation with respect to the provision of services
- Expert knowledge of regulatory requirements related to aged care in Australia is desirable
- Active participation in and expert knowledge of the aged care accreditation system desirable
- Demonstrated capability to implement the principles associated with Continuous Improvement and Work Health & Safety
- Strong IT skills capability including Microsoft Office

**HOW TO APPLY...**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

We are not requesting a copy of your resume at this stage.

**APPLY NOW**

No recruitment agencies please.


  • In Store Marketing

    2 weeks ago


    Kellyville, Australia Brand and Reputation Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...


  • Kellyville, Australia BaptistCare Full time

    **Permanent full-time position**: - **Luxury retirement village based in Kellyville**: - **Great opportunity to join a supportive industry leader** **About the Role**: Based in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday. Reporting to...


  • Kellyville, Australia Cranbrook Care Full time

    **Premier aged care residence**: - ** Exceptional working environment**: - **Staff recognition and awards**: - ** Long Service Leave after 5 years of continuous service**: - ** Paid 'Top Up' parental leave**: - ** Staff discount program**: - ** Online and face-to-face training and development**: - ** We support growth and are keen to grow our team...


  • Kellyville, Australia Masta Homes Full time

    We are a boutique construction company based in Kellyville, NSW, seeking a skilled and motivated **Architectural Draftsperson** to join our growing team. **About the Role**: This is a full-time position where you will be responsible for preparing detailed drawings, plans, and documentation to support our residential and commercial construction...


  • Kellyville, Australia CleanUp Full time

    **Job Introduction** We currently have a new opportunity for an experienced Construction Cleaning Assistant Manager to join our team. This is a great opportunity for a customer focused individual to join growing Cleaning company, which can offer unrivalled opportunities for career progression. **The Role** This is a key role within our company and is...


  • Kellyville, Australia Cranbrook Care Full time

    **Premier aged care residence**: - ** Exceptional working environment**: - **Staff recognition and awards**: - ** Cash loyalty service awards**: - ** Staff discount program**: - ** Online and face-to-face training and development**: - ** We support growth and are keen to grow our team from within**: - ** Be part of a team in an engaging and respectful...


  • Kellyville, Australia Baptistcare WA Full time

    **Customer Service Officer - Kellyville | Gracewood Village**: - Kellyville, NSW, Australia, 2155 - Permanent Full-Time - Permanent Part-Time - Add To FavouritesFavourite - **Permanent part-time opportunity**: - **Modern contemporary retirement village nestled in Kellyville**: - **Join our team and bring joy to our residents' lives!** **Your...


  • Kellyville, Australia BaptistCare Full time

    **Permanent full-time opportunity**: - **Modern luxury retirement village nestled in Kellyville**: - **Join our team and bring joy to our residents' lives!** **Your Role**: Nestled in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday. As a...


  • Kellyville, Australia BaptistCare Full time

    **Permanent part-time opportunity**: - **Modern contemporary retirement village nestled in Kellyville**: - **Join our team and bring joy to our residents' lives!** **Your Role**: Nestled in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent part-time basis working 3 days a...


  • Kellyville, Australia Cranbrook Care Full time

    **Premier aged care residence**: - ** Exceptional working environment**: - **Staff recognition and awards**: - ** Cash loyalty service awards**: - ** Staff discount program**: - ** Online and face-to-face training and development**: - ** We support growth and are keen to grow our team from within**: - ** Be part of a team in an engaging and respectful...