Residential Services and Relations Manager

**Premier aged care residence**:

- ** Beautiful working environment**:

- ** Cash loyalty service awards**:

- ** Staff recognition and awards**:

- ** Staff discount program**:

- ** Regular in-house and online training and education**:

- ** Career development with mentoring and promotion of staff from within**:

- ** Engaging team environment and respectful workplace culture**:

- ** Multiple part time positions and flexible shifts available**

**A wonderful opportunity has opened up for a skilled aged care professional looking for a rewarding and challenging role within our beautiful 5-star Aged Care Residence.**

**ABOUT THE ROLE...**

The Residential Services and Relations Manager plays a pivotal role in ensuring this successful Aged Care Facility remains one of the best in the Hills District. This unique role is perfect for someone with aged care experience looking for a new and exciting challenge to embrace. You will be joining a dynamic and successful team who go the extra mile for their residents, working seamlessly as a strong team whilst autonomy and creativity is encouraged.

Reporting to the Director of Care Services, you will be responsible for leading and managing residential services, including laundry, kitchen, property, cleaning, and client services.

You will lead and manage a residence-based team of approximately 40 staff in effectively and efficiently providing residential services to our 130 residents.

In this hands on role you will develop a deep and broad knowledge and understanding of our residents, enabling you to deliver exceptional client services that are responsive, inclusive and sensitive to diverse our resident needs.

You will be supported by your Director of Care and a team of expert partners from the Cranbrook Care Company.

**ABOUT US...**

**Cranbrook Care **aims to be the premier provider of quality residences, aged care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security** and **excellence** in our built environment and our service.

We believe that our residents deserve the best and we constantly strive to provide the highest service excellence to them and their families.

**ABOUT YOU...**

If you love working with people, are a quick learner, enjoy an entrepreneurial team culture and pride yourself on getting things done right the first time, then this role is for you

**To succeed in this role, you will need the following skills and qualifications**:

- A minimum of 5 years’ experience in aged care residential/hotel services supervision and/or at an equivalent level in the hospitality industry
- Demonstrable experience in leading a diverse team essential including strong capability to manage staff performance and development
- Practical, commercial experience in budget management and cost control
- Expert knowledge of Australian Work Health & Safety legislation and NSW Food Authority regulation with respect to the provision of services
- Expert knowledge of regulatory requirements related to aged care in Australia is desirable
- Active participation in and expert knowledge of the aged care accreditation system desirable
- Demonstrated capability to implement the principles associated with Continuous Improvement and Work Health & Safety
- Strong IT skills capability including Microsoft Office

**HOW TO APPLY...**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

We are not requesting a copy of your resume at this stage.

**APPLY NOW**

No recruitment agencies please.