Customer Service Officer

3 days ago

Kellyville, Australia BaptistCare Full time

**Permanent full-time opportunity**:

- **Modern luxury retirement village nestled in Kellyville**:

- **Join our team and bring joy to our residents' lives**

**Your Role**:
Nestled in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday.
As a Customer Service Officer, you'll assist the Village Manager in efficiently managing resources for the village. You will ensure excellent customer relations and positive outcomes for residents every single day.

**Key Responsibilities (not limited to)**:

- Provide monthly statistics to the Village Manager.
- Raise/process invoices and check residents' fees fortnightly.
- Update residents' details in the Customer Management System.
- Book and coordinate functions and events to meet client interests.
- Liaise with suppliers, entertainers, and guest speakers.
- Answer telephone calls professionally and direct them as needed.
- Assist with sales and/or rental of units and send out information packs.
- Monitor and report changes in residents' conditions.
- Respond to family concerns and provide incidental support to residents/families.
- Perform general administration duties as required.

**About you**:

- Diploma/Degree relevant to the role or equivalent knowledge or experience.
- Demonstrated experience in Office Administration.
- Ability to meet deadlines and maintain organisation.
- Current Driver’s Licence.
- Effective written and verbal communication skills.
- Computer literacy in Word, Excel, and Outlook.
- Excellent customer service skills.
- Understanding, adaptability, consideration, and patience with older individuals and their needs.
- Experience in leisure and lifestyle activities - desirable.
- Genuine alignment to BaptistCare’s mission and values.

**Why Join Us?**

At BaptistCare, we value our employees and believe in creating a positive and inclusive work environment. We are committed to supporting your career development and providing you with the tools and resources you need to succeed such as:

- A supportive and collaborative team environment with flexible/hybrid working
- Opportunities for professional growth and development
- Unlimited access to an extensive choice of fitness facilities through the ‘Fitness Passport’ program.
- Access to benefits for you and your family through BaptistCare’s ‘Flourish’ program
- Competitive remuneration plus Not-for-Profit (NFP) salary packaging benefit.

**About Us**:
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

**BaptistCare - Transforming lives by expressing the love of Christ

  • Customer Service Officer

    5 days ago

    Kellyville, Australia BaptistCare Full time

    **Permanent full-time position**: - **Luxury retirement village based in Kellyville**: - **Great opportunity to join a supportive industry leader** **About the Role**: Based in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday. Reporting to...

  • Customer Service Officer Kellyville

    3 days ago

    Kellyville, Australia Baptistcare WA Full time

    **Customer Service Officer | Kellyville**: - Kellyville, NSW, Australia, 2155- Permanent Full-Time- Add To Favourites - Favourite- **Permanent full-time opportunity**: - **Modern luxury retirement village nestled in Kellyville**: - **Join our team and bring joy to our residents' lives!** **Your Role**: Nestled in Kellyville, The Gracewood Village is...

  • Client Services Officer

    1 week ago

    Kellyville, Australia Greenline Home Loans Full time

    Looking to join an innovative mortgage brokering firm that helps clients reach their goals? With years of experience in the Australian market, Greenline is searching for a dedicated Client Services Officer to join their team of experts. We are seeking passionate and enthusiastic individuals with strong communication skills who will be given the opportunity...

  • Administration Officer

    3 days ago

    Kellyville, Australia Baptistcare WA Full time

    **Administration Officer - The Gracewood Centre**: - 497871 - Kellyville, NSW, Australia, 2155 - Permanent Part-Time - Add To FavouritesFavourite - Be the welcoming face of The Gracewood Centre, supporting residents, staff, and visitors - Permanent Part Time role - 32 hours per fortnight - Collaborate with a friendly, purpose-driven team that values care...

  • Administration Officer

    3 days ago

    Kellyville, Australia BaptistCare Full time

    Be the welcoming face of The Gracewood Centre, supporting residents, staff, and visitors - Permanent Part Time role - 32 hours per fortnight - Collaborate with a friendly, purpose-driven team that values care and connection **About the Role**: The Gracewood Centre in Kellyville is a modern, purpose-built aged care facility nestled in a peaceful, landscaped...

  • Maintenance Officer

    2 weeks ago

    Kellyville, Australia Moran Health Care Group Full time

    **About us** Our values are **Respect**,** **Kindness**,** **Dignity** and **Compassion**. **About the opportunity** We are currently seeking a hands-on site maintenance officer to join our team at our **Moran Kellyville home**. You will work with a wonderful team of dedicated people and your contribution will make a difference to our residents’...

  • Food Services Assistant

    2 weeks ago

    Kellyville, Australia Moran Health Care Group Full time

    **About us** Our values are **Respect, Kindness, Dignity **and **Compassion.** **About the opportunity** We are currently seeking an efficient and professional Food Services Assistant to join our Food Services Team at our **Moran Kellyville home,** nested in an urban setting near recreational and social venues. You will work with enthusiastic and diverse...

  • Customer Assistant

    2 weeks ago

    Kellyville, Australia Dan Murphy's Full time

    **Customer Assistant | Dan Murphy’s** Deliver a world-leading customer experience with an iconic Aussie brand - **Exciting customer-facing opportunity**: - **Dynamic and motivated team**: - **Competitive hourly rate with amazing team benefits** **About Dan Murphy’s** In 1952, an ambitious and plucky upstart opened a liquor store to rival his...

  • Administration Officer

    1 week ago

    Kellyville NSW, Australia Baptistcare - WA Full time $60,000 - $90,000 per year

    Administration Officer - The Gracewood Centre497871Kellyville, NSW, Australia, 2155Permanent Part-TimeAdd To FavouritesFavouriteBe the welcoming face of The Gracewood Centre, supporting residents, staff, and visitorsPermanent Part Time role - 32 hours per fortnightCollaborate with a friendly, purpose-driven team that values care and connectionAbout the...

  • Administration Officer

    1 week ago

    Kellyville NSW, Australia Baptist Care Full time $60,000 - $90,000 per year

    Be the welcoming face of The Gracewood Centre, supporting residents, staff, and visitorsPermanent Part Time role - 32 hours per fortnightCollaborate with a friendly, purpose-driven team that values care and connectionAbout the Role:The Gracewood Centre in Kellyville is a modern, purpose-built aged care facility nestled in a peaceful, landscaped setting. With...