Customer Service Officer

5 days ago

Kellyville, Australia BaptistCare Full time

**Permanent full-time position**:

- **Luxury retirement village based in Kellyville**:

- **Great opportunity to join a supportive industry leader**

**About the Role**:
Based in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday.

Reporting to the Village Manager, you will provide excellent customer relations and support positive outcomes for residents by ensuring village resources are managed effectively and efficiently.

A typical day may include undertaking the village administration such as:

- Raising/processing of invoices,
- Checking of resident fees,
- Generating monthly reports,
- Entering/maintain resident information in PeoplePoint and
- Assisting with sales and/ or rental units by coordinating village tours and follow up sales leads.

**About you**:

- Diploma / Degree relevant to job role or equivalent knowledge & experience.
- Excellent customer service skills with proven experience in client facing and/or administration roles
- Excellent time management and organisational skills
- Good communication skills - written and verbal
- Computer literacy in MS Word, Excel and Outlook
- Strong initiative and creative problem-solving skills
- Current Driver’s Licence
- Demonstrated understanding and appreciation of Baptist Care’s Christian identity and ability to promote the organisation’s values through interactions at work.

**About us**:
BaptistCare support thousands of people across 75 locations in NSW and the ACT. From humble beginnings in 1944, BaptistCare has grown into one of the nation's most respected care and community services providers.

**BaptistCare - Transforming lives by expressing the love of Christ

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