Membership Sales Officer
2 days ago
**Membership Sales Officer**:
**Job no**: 499128
**Work type**: Permanent Full Time
**Classification**: Band 4 ($69,560 - $74,316 pa)
**Categories**: Leisure & Recreation
**About the role**
We are seeking a motivated, results driven sales professional to strengthen our sales culture and help grow our membership base. In this role, you will be responsible for the centralised delivery of membership sales for Swim Sport & Leisure, promoting a strong sales and customer-centric approach across our network of centres. You will support the Membership Sales and Services Coordinator in planning, reporting, and implementing effective, customer-focused sales systems and processes.
Key responsibilities include:
- Assist the Membership Sales and Services Coordinator to ensure sales systems and processes meets business needs.
- Conducting tours of Swim Sport & Leisure centres for potential members, with the specific aim of educating the community about the services provided and selling memberships.
- Communicating with members, including phone calls, outreach activities and written communications related to membership queries.
- Assist the Membership Sales and Services Coordinator in administrative duties relevant to sales including reporting and activities related to debt control and membership lifecycle.
- Assist the Marketing, Sales and Customer Experience team with duties including marketing activations, centre displays, new member acquisition, retention initiatives and managing customer feedback.
**About you**
Essential Experience:
- Previous sales experience in a competitive environment.
- High level customer service skills and understanding of customer experience.
- Ability to plan and organise a range of tasks to meet timeframes and carry out assigned tasks.
- Experience in working in a customer service/reception environment and an understanding of Perfect Gym/ Membership Management Systems would be highly regarded.
- The ability to be flexible and work across multiple centres in Greater Geelong. Position may involve morning, evening and weekend shifts.
- Current (employee) Working with Children Check.
**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.
**Diversity and Inclusion**
**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.
We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.
**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._
**Advertised**: 06 Sep 2024 12:00 PM AUS Eastern Standard Time
**Applications close**: 19 Sep 2024 11:55 PM AUS Eastern Standard Time
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