People Operations Manager

StarRez is a leading global provider of student housing and residential community management software, providing highly configurable, proprietary solutions to manage the student resident experience, occupancy, customer revenue cycle, conferences, and events, and more. StarRez manages over 3 million beds and serves over 1,300 organizations today.

Our team is committed to building software that positively impacts the lives of millions of residents each year. We're a passionate team, experiencing healthy growth each year. We've dominated the global higher-education student bed market and expanding into a great fit parallel market in PBSA (purpose-built student accommodations), where we already serve happy and successful customers. Our CSAT ratings are in the 99-100% - outrageous for any market or business.

We’re looking for a talented, passionate, smart, resourceful, highly motivated People Operations Manager to support our momentum and contribute to serving and expanding our thriving community.

**Primary Objectives**

Overall responsibility for the operational and strategic HR requirements of the organisation including but not limited to recruitment and selection, workforce planning, performance management, HR surveys and reporting, management of HR issues in consultation with and support from the CPO, CEO and business unit managers.

**Major Accountabilities**
- Develop and implement strategy, policy and processes for HR activities at StarRez
- Work with the CPO, CEO and business unit managers on HR and people management activities including induction of new employees, performance management, learning and development, management of HR issues and other activities as required
- Provide support and advice to StarRez employees in relation to their HR queries and requirements
- Assist staff/Management with any HR queries they have.
- Facilitate the Employment Agreement and Policy and Procedures Handbook are updated with new terms, policies and relevant legislation. Conduct research into areas not previously covered in these agreements.
- Manage the Annual Performance Review process including preparation of review letters for all staff members. Follow up staff and Managers to ensure all documentation is complete in a timely manner. Ensure staff remain engaged in the process and create a timetable for reviews.
- Manage the Leave Administration, including Annual, Personal, Carers, Maternity/Paternity etc.
- Organising and following up Professional Development of the staff with the Managers.
- Facilitating any disciplinary action and performance management with Managers.
- Managing OHS process, requirements and documents.
- Facilitate the recruitment process in conjunction with Regional Talent Acquisition Specialists.
- Continually update all documents for the recruitment process including advertisement templates, ad response, pre
- screening templates and tests and position descriptions.
- Manage employee onboarding of new hires and off-boarding of exiting employees.
- Liaise with new hires to ensure they are well inducted and enjoying their new role.

**Competencies Required**
- Be Self-motivated, disciplined, and able to work independently
- Excellent written and verbal communication skills
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team oriented environment
- Ability to prioritise tasks and set, manage, and meet deadlines
- Ability to understand how to communicate difficult/sensitive information tactfully both internally and externally
- Practical problem solving skills
- Appreciation for technological solutions and a desire and ability to learn about a variety of technical roles in order to recruit effectively.
- Understanding of labor laws and HR best practices

**About you**
- 4+ years experience in a HR generalist role
- Ability to work autonomously
- Proficient in dealing with a variety of Employee Relation Matters
- High level of proficiency in MS Office tools, specifically Outlook, Word, Excel, and PowerPoint
- Previous experience recruiting for IT roles (desirable)
- Previous experience with either start-ups, scale-ups, acquisitions and restructuring businesses.

**Values**
- Trusted Partner - build strong relationships with the our employees, customers and key stakeholders
- Drive - highly motivated to contribute to the growing business and help to keep improving our company, culture and community
- Empathy - ask questions and design solutions based on customers, community, employee and company needs
- Expertise - Be a thought leader, understand the needs of our customers, employees, company & community
- Z-Factor - Contribute to a team of caring, energetic, high performing and passionate people who have fun supporting our vision, innovation & Continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all empl