Itsm Specialist

4 days ago

Perth, Australia NEC Corporation Full time

**Key Responsibilities**

- Lead the development and implementation of IT Service Continuity strategies to ensure the organisation can effectively respond to and recover from disruptions.
- Ensure all critical IT services are backed by robust continuity plans and regularly test these plans to improve response and recovery capabilities.
- Drive the continuous improvement of IT Service Continuity processes, including documenting lessons learned and refining continuity strategies.
- Lead initiatives to ensure high availability of IT services, aligning service delivery with organisational objectives and customer requirements.
- Develop and implement strategies to improve system uptime, reliability, and performance across all critical IT services.
- Execute capacity planning and management activities to ensure IT infrastructure meets current and future business demands effectively.
- Analyse capacity-related data, identify trends, and prepare detailed forecasts to support decision-making and resource allocation.
- Regularly participate in reviews of process strategy, policies, standards, and established objectives and metrics to continuously enhance IT service delivery.

** Experience and Qualifications**

- Minimum 3 years of experience in IT Service Continuity or related IT Service Management role.
- Highly desirable: Demonstrated management-level experience in Capacity and Availability Management, including planning, forecasting, and performance optimisation of critical IT services.
- Practical understanding of ITIL Best Practices, particularly in IT Service Continuity Management, Availability Management, and Capacity Management.
- Demonstrated ability to develop partnerships with internal stakeholders to cultivate trust, collaboration and commitment in ICT services and resources.
- Proven strong communication skills (face to face, conference calls and written) when working with operational groups and customers.
- Experience working with managed services suppliers.
- ITIL v4 Foundation certification.

NEC is a leading global software and solutions technology business. With over 120 years of innovation globally and 50+ years here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprises, NEC streamlines and simplifies the complex technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections, law enforcement and many more.

At NEC, we are committed to social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. Our staff enjoy volunteering, continuous learning and development, flexible work options, 12 weeks paid parental leave, NEC Partner Product Discounts, access to great retail discounts, health and wellbeing programs, and much more.

  • ITSM Specialist

    7 days ago

    Perth WA, Australia NEC Corporation Full time $90,000 - $120,000 per year

    Are you passionate about service excellence in IT? Do you thrive in high-pressure situations and have a proven track record in Incident and Problem Management? We have an excellent permanent full-time opportunity for an experienced IT Service Management Specialist to join our dynamic team.About the RoleAs an IT Service Management Specialist, you will play a...

  • ITSM Specialist

    7 days ago

    Perth, Western Australia NEC Smart Cities Full time $80,000 - $120,000 per year

    Apply now »Date:8 Oct 2025Office Location:Perth, WA, AU, 6000 Brisbane, QLD, AU, 4000 Majura Park, ACT, AU, 2609 Docklands, VIC, AU, 3008 Sydney, NSW, AU, 2000 Adelaide, SA, AU, 5000Company:NEC CorporationNEC is a leading global software and solutions technology business. Over the 54 years of business here in Australia, NEC has helped future-proof...

  • Itsm Process Specialist

    4 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    As an ITSM Specialist you will be ensuring IT service delivery disciplines and processes are delivering the right business valued outcomes in accordance to agreed SLAs and to support an integrated ICT problem management and cross functional delivery capability. What will you be doing? - Managing ITSM Process Interactions: Managing seamless process...

  • IT Service Management Specialist

    3 days ago

    Perth, Western Australia NEC Australia Pty Ltd Full time $90,000 - $120,000 per year

    NEC is a leading global software and solutions technology business. Over the 54 years of business here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer...

  • Digital Radio Systems Specialist

    2 weeks ago

    Perth, Australia Finite Full time

    Location: - Perth CBD- Job Type: - Contract- Specialisation: - Networks & Systems Administration- Salary: - Negotiable- Reference: - CR/025565_1710490276- Contact: - Brody Kennedy- Our client has a fantastic opportunity for a DRS Specialist to support critical operational infrastructure. **The Role**: This position will work on a Lifestyle Roster, working a...

  • Servicenow Systems Analyst

    7 days ago

    Perth, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 259368**ServiceNow Systems Analyst** - 6-month contract role, potentially extendable, with a mining client. - Perth CBD location - ServiceNow experience, strong familiarity with ITSM processes **About the Company** Our...

  • 3 Days Left! EUC Field Technician

    6 days ago

    Perth, Australia Cognizant Full time

    Overview About the role As an End User Computing (EUC) Field Support Specialist, you will make an impact by delivering hands-on technical support for end-user devices and software across the enterprise. You will be a valued member of the IT Infrastructure Services team and work collaboratively with service desk teams, infrastructure engineers, and external...

  • Euc Field Technician

    5 days ago

    Perth, Australia Cognizant Full time

    **About the role** As an **End User Computing (EUC) Field Support Specialist**, you will make an impact by delivering hands-on technical support for end-user devices and software across the enterprise. You will be a valued member of the **IT Infrastructure Services**team and work collaboratively with service desk teams, infrastructure engineers, and...

  • Wts Specialist

    7 days ago

    Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Engineering - Network- Salary: - Negotiable- Reference: - CR/025215_1707723169- Contact: - Brody Kennedy- This position will work on our clients Lifestyle Roster, working a pattern of days and nights, with a block of days off at the end of each swing. Employees on this roster enjoy two full weekends...

  • Service Desk Support Administrator

    7 days ago

    Perth, Australia Equity Trustees Full time

    Join Equity Trustees as a Service Desk Support Administrator and play a pivotal role in our Technology & Projects team. You'll be at the forefront of delivering top-tier IT support, ensuring our systems are always running smoothly and our staff receives exceptional service. **About the role**: - Provide expert technical support across all IT infrastructure...