Itil Service Level Manager
4 days ago
Location:
- Macquarie Park, New South Wales- Job Type:
- Contract- Specialisation:
- Commercial- Salary:
- Negotiable- Reference:
- CR/019376_1667455719Do you have experience working in a managed service environment reporting on complex SLAs and investigating any issues
Working in a reporting team you will be responsible for reporting on complex SLA agreements for a managed services organisation. The purpose of this role is to ensure all contractual agreements are being achieved as well as identify any areas of improvement / non-compliance.
You will be a reporting analyst with experience of working in a managed service environment. Strong SQL skills are essential, together with the ability to create dashboards. Together with strong data skills you will have knowledge of ITIL. Together with strong technical skills you will have the ability to understand trends and provide feedback to the business on improvements.
Immediate Start
6 Months
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