Networks Incident Manager

3 days ago

Macquarie Park, Australia Optus Full time

**Networks Incident Manager**:
**Date**:20 Dec 2024

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

This role will support the delivery of the largest Federal Government Contact Centre.

**Ready to reimagine your career at Optus?**
- Drive ongoing continuous improvements in all Service Management processes across Networks and Enterprise and Business with a focus on Government accounts.
- Ensure that a governance model is applied throughout the service management processes by ensuring compliance to all of the established procedures and best practices.
- Produce weekly production performance reports, including root cause analysis and actions to drive operational stability/performance.

**It starts with you**
- Proven experience in incident and problem management, preferably within an ITIL framework.
- Proficiency in IT Service Management (ITSM) tools
- Strong analytical skills to assess incidents, identify patterns, and determine root causes.
- Due to the requirements of the role you must be an Australian Citizen / Permanent Resident

**The good stuff **
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

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