
Networks Incident Manager
2 weeks ago
**Networks Incident Manager**:
**Date**:20 Dec 2024
**Location**: Macquarie Park, Australia
**Company**:Singtel Group
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
This role will support the delivery of the largest Federal Government Contact Centre.
**Ready to reimagine your career at Optus?**
- Drive ongoing continuous improvements in all Service Management processes across Networks and Enterprise and Business with a focus on Government accounts.
- Ensure that a governance model is applied throughout the service management processes by ensuring compliance to all of the established procedures and best practices.
- Produce weekly production performance reports, including root cause analysis and actions to drive operational stability/performance.
**It starts with you**
- Proven experience in incident and problem management, preferably within an ITIL framework.
- Proficiency in IT Service Management (ITSM) tools
- Strong analytical skills to assess incidents, identify patterns, and determine root causes.
- Due to the requirements of the role you must be an Australian Citizen / Permanent Resident
**The good stuff **
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
-
Incident Manager
1 week ago
Macquarie Park, Australia Optus Full time**Incident Manager**: **Date**:19 Nov 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group It starts with YES! At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management. We are seeking an experienced...
-
Incident Manager
20 hours ago
Macquarie Park, Australia Optus Full time**Incident Manager**: **Date**:18 Feb 2025 **Location**: Macquarie Park, Australia **Company**:Singtel Group **It starts with YES!** At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management. This role involves working...
-
Cyber Defence and Incident Response Consultant
19 hours ago
Macquarie Park, Australia DXC Technology Full time**Why join DXC Technology?** DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve...
-
Technical Specialist
1 day ago
Macquarie Park, Australia Transport For NSW Full timeOrganisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 84089- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0**About Us** Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe,...
-
Voice Network/adminsitrator
1 day ago
Macquarie Park, Australia Metcash Full timeWe are seeking a **Voice Network / Administrator** who will work in conjunction with several other roles that bolster the skills, knowledge, and capacity for Metcash IT to deliver a greater level of Voice and Mobile services with both the existing tool set and any future tool sets. The role will include all aspects of Voice and Mobile device administration...
-
Program Manager, Incident and Risk
2 weeks ago
Macquarie Park, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Based at Macquarie Park, short walk from Metro Station + WFH Options - 7 additional days off per year + NFP salary packaging + Fitness Passport - Join a dynamic and collaborative Practice, Quality and Risk team Exciting things are happening at Catholic Healthcare! We’ve grown to 5000+ employees and we’re...
-
Incidents and Complaints Investigation Officer
20 hours ago
Macquarie Park, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Based in Macquarie Park, short walk from Metro Station - 7 Additional leave days per year + Salary Packaging + WFH options - Collaborative, inclusive, and professional team culture Exciting things are happening at Catholic Healthcare! We’ve grown to 5500+ employees and we’re celebrating our 30th year of...
-
Network Capacity Optimisation Manager
3 days ago
Macquarie Park, Australia Metcash Full time**Joining the Metcash Family** At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you are part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of...
-
IT Security Manager
1 day ago
Macquarie Park, Australia Saluda Medical Full time**About Saluda Medical Saluda Medical was founded in 2013 for the purpose of transforming patients’ lives with disruptive neuromodulation solutions. We are leaders in the field with proven exceptional pain management results and, with more than 10 years of advanced research development and clinical experience, we design and develop advanced neuromodulation...
-
Network Operations Specialist
3 days ago
Macquarie Park, Australia Konica Minolta Business Solutions Australia Full timeAbout the role We are seeking an enthusiastic and driven Network Operations Specialist to join our Managed Services Provider Level 2 Team! Reporting to the Customer Technical Support Manager and working closely with other service team members, this role is responsible for providing Networking and Level 2 Service Desk Support to All Konica Minolta offices...