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Customer Support Officer

3 weeks ago

Hawthorn East, Australia Benetas Full time

**Customer Support Officer (Reception and Administration)**:

- **Gisborne**:

- **Permanent, Part-time**

**What you do matters**
- Are you looking for a job that truly makes a difference in the lives of others? Join Macedon Ranges Health and be a part of our mission to help Victorians live their best lives.
- We’re looking for a Customer Support Officer to join our Macedon Ranges Health team in Gisborne. You will provide reception and administration services as well as working with clients and service providers.

**A typical day will have you**:

- Perform intake/reception and administrative duties to meet customer needs
- Manage and disseminate promotional resources and information about Macedon Ranges Health to clients/families
- Provide quality customer experience as the first point of contact for customer enquiries and referrals to the service
- Complete referrals to service, advise clients of eligibility for services and schedule client appointment
- Process client payments at counter/via telephone including processing Medicare & PHI claims and maintaining internal invoicing
- Perform administrative tasks as delegated by the Team Leader, manage booking systems and update customer records
- Maintain and update clinician rosters within the client management system
- Monitor OH&S issues and participate in OH&S audits

**We’re looking for someone with**:

- Certificate 3 or 4 Business or equivalent qualifications/experience
- Relevant experience in reception and or administration role
- Previous experience working in a health; aged care or community service setting
- Ability to demonstrate empathy and patience with customers
- Excellent verbal and written communication skills
- Proficient and knowledgeable in using Microsoft Office tools

**Why work with us?**
- Part-time, permanent role
- Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment - offering you more take home pay with less tax
- Modern building facilities, built in 2015, that is close to the main street of Gisborne
- Large bright working spaces overlooking beautiful, leafy Gisborne. There are no small windowless clinical rooms
- Indoor and outdoor lunch break facilities
- Free car parking
- Childcare facilities within 2 minutes’ walk
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues
- Paid training hours to build your skills

**Interested in applying**:
**What do we do? We care - in a big way**
- We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and in-home services - all across Victoria. By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

**Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us