Service Coordinator

Aspire Community Services is a disability support services provider. Our pledge as an organisation is to be a driving force in changing the sector to improve quality of life outcomes for people with a disability.

Our organisation strives to create an environment that nurtures, supports, and engages with participants and support workers to provide the highest standard of care. We achieve this through fostering and cultivating long-term, sustainable relationships.

We are known for:

- Our unwavering commitment to delivering better service and quality of life outcomes for participants.
- Our innovation to deliver care and support practices that are different and to exceed those offered by other providers.
- Creating a sustainable great place to work through mutual respect, development and the care we provide for each other.

**About the role**

This primary responsibility of this role is the coordination of services by Aspire Community Services Workers to deliver quality NDIS services to people within the service. The Service Coordinator is to provide leadership, support, and supervision to residential workers. This role is responsible for building a rapport with participants to understand their situation and coordinate service delivery ensuring Aspire Community Services workers are working with participants to meet outcomes of each individual plan.

As the Service Coordinator you are responsible for overseeing the day-to-day operations of the Residential SIL (Supported Independent Living and STA - Respite) Houses. You will mentor, supervise, and lead a team of support workers providing care and support for participants with high and complex needs in a residential setting.

**Duties & Responsibilities**
- Provision of supervision, mentoring and performance reviews of the Team Leaders/ staff.
- Work with staff, participants, families and other stakeholders to understand and resolve concerns. Escalate to the Service Manager for advice and support as required.
- Audit schedules to be created and updated as part of the internal audit process.
- Ensure that staff are rostered according to skills and best match for shift as well as participant.
- Shift Management
- Ensure to remain well informed on the requirements of being a registered service under the NDIS.
- Processing and Management of Incident Reporting, Injury Near Miss, Complaint reporting, and Work Health and Safety.
- Maintaining and assessing risks and coordinating risk management strategies.
- Monitoring and reviewing of service delivery as per the service agreement.
- Working with the Direct Support Staff and clients in each service area to collaboratively develop plans, tools and resources to be implemented.
- Work with assigned clients and families to develop and implement Person-Centred Support Plans aligning with NDIS goals and funding allocation.
- Maintain client data integrity to meet organisational and contractual compliance.
- Contribute as required to the reporting process.
- Develop and nurture strong relationships with all stakeholders to promote Aspire Community Services in a positive way within the community.
- Utilise computer and software systems to ensure effective service delivery and communication.
- Conduct, attend and contribute to all one on one and team meetings as directed

You will have the following:

- Previous experience working as a Service Coordniator handling multiple participants
- Previous experience working as a Disability Support Worker.
- Previous experience working as a Team Leader in a residential house.
- A commitment to innovation and creativity in program development.
- Awareness and commitment to working within the ‘Best Interests Principles’.
- An ability to provide support within a therapeutic context.
- Highly developed written and spoken communication skills.
- Highly developed negotiation and problem-solving skills
- Excellent organisational, time management skills and the ability to be self-directed.
- Well developed supervision skills and demonstrated experience in staff management.
- Ability to work effectively in a team environment
- Understanding and appreciation of the community’s cultural diversity

**Essential Criteria**

To be considered, you MUST have:

- An understanding of disability and community services sector.
- Relevant qualifications and experience and competence in the human services field.
- Minimum 2 years industry experience.
- Comprehensive understanding of NDIS.
- Computer skills in Microsoft Office packages
- Current Victorian Drivers Licence
- Current National Police check (valid for one year)
- Current Working with Children’s Check
- NDIS Worker Screening Check (mandatory)
- Commitment to working within the legislative framework and the organisations policies and procedures
- Current First Aid and CPR Certificate
- Fully Vaccinated including booster
- Minimum two professional referees

If this sounds like you then please APPLY NOW with your resume and cover letter to be consider