IT Support Officer

4 days ago

Wollongong, Australia Unitech Solutions Full time

**I.T Support - Wollongong**

Unitech Solution is a Leading ICT provider of Information Technology solutions to the SME and Corporate market.

Unitech Solution has an excellent opportunity for a customer focused individual to provide I.T support to our extensive client base.

Reporting to the Service Manager, this position will expose the successful applicant to a wide range of products and services utilised to deploy intricate Information Technology solutions as implemented by our technical department.

**I.T Support main duties and responsibilities include but are not limited to**:

- Support of LAN & WAN environments
- Remote and Field Support to existing network infrastructures
- I.T Projects Roll outs
- Perform Scheduled server maintenance routines
- Complete I.T service documentation as required
- Be part of an on-call roster

**I.T Support Engineer Must Have**
- Minimum 3 Years' experience in a I.T support role
- Microsoft Office 365 & SharePoint & Teams Cloud experience
- Azure Cloud Services experience
- Windows 2012/ 2016/ 2019 Servers
- VMware/Hyper V
- Firewall configuration experience
- Strong Problem Solving skills
- Ability to work under pressure & deal with multiple tasks.
- Superior communication skills, written and verbal, must be fluent in English and possess great phone manner
- IT qualifications minimum TAFE
- Must be reliable, punctual, well organised and presented
- Accurate problem resolution with clear documentation
- Attention to detail is a Must
- Maintaining all case/issue history within our helpdesk ticketing system
- Current NSW driver's license and own transport required
- Australian working permit required

**Salary Package**

Total package will depend on individual skills and experience and will incorporate all legislative requirements.

Schedule:

- Day shift

Ability to commute/relocate:

- Wollongong, NSW 2500: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- IT support: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

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