Program Manager

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 66665**Program Manager (Critical Services Contracts)**

**Location - Parramatta**

**Employment type - Ongoing**

**Salary - $120,859-$133,183 + employer superannuation contribution**

**Your role**

**Do you have a passion for the construction, maintenance and building industry and would like to help make a positive difference in our NSW social housing maintenance?**

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

This role is located within the Critical Services team, this team will manage the delivery of critical services contracts, such as lifts, security and CCTV and fire alarm monitoring. Key activities include Security Report monitoring, managing technical aspects of Lift Maintenance Services, Lift Registration, analysis and actions of monthly reports, off charging from Report information and analysis.

The purpose of this role is to lead a team providing program management services across a large-scale program or a range of smaller programs which directly contribute to better outcomes for service delivery, business processes and information services. This role may require statewide travel including overnight stay where necessary, for the purposes of onsite audits.

**What you’ll do**

As the Program Manager for Critical Services Contracts, you will lead a team tasked with managing Critical Services Contract performance which includes Lift maintenance, Security & CCTV monitoring, Fire alarm monitoring. The role will be responsible managing all maintenance programs of critical services, operational matters including quality of work delivery and technical trouble shooting. The role will also focus on forward planning based on annual condition reports and designing, developing, managing, and reporting on strategic programs, ensuring consistent high-quality outcomes through the implementation of project management methodologies.

Your responsibilities include overseeing the contracting and tendering processes of programs, including budget estimation and performance reporting, while engaging stakeholders to identify emerging issues and develop programs aligned with service delivery needs.

Utilising your expert understanding of internal policies and regulations, you'll ensure compliance, good practice, and fairness in contracting and service procurement. Additionally, you'll manage performance and reporting activities to monitor program deliverables and provide proactive, evidence-based advice and reports to senior management.

Cultivating key internal and external stakeholder relationships, you'll facilitate effective communication and interface between program development, service design, and implementation.

Furthermore, you'll lead and drive team management, work planning, coaching, and professional development initiatives to align resources and deliver priorities effectively.

**What we’re looking for**
- Experience in managing staff, together with compliance experience or measurement of performance against standards.
- Demonstrated planning skills together with timetabling experience to meet performance targets.
- Project and resource management experience.
- Tertiary or Diploma level qualification with relevant experience in either of the following discipline **or** other relevant equivalent qualification with demonstrated experience:

- Building/Maintenance Services Engineering,
- Mechatronics,
- Electrical/Electornics
- Mechanical
- Current Driver’s License

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**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

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