Program Manager, Workplace Experience

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 59138**Program Manager, Workplace Experience**

**Workplace Transformation**

**Location**:Parramatta and WFH (hybrid working), a mixture of working from the office and home

**Employment type**:Ongoing full time

**Salary**:Clerk Grade 9/10, $116,211 to $128,061 pa, plus employer’s contribution to superannuation and annual leave loading

Over the next two years, Workplace Transformation will transform our offices across Department of Communities and Justice to improve the experience and satisfaction of both staff and clients. Ensuring improved accessibility, inclusivity and equality in our workplaces and front-line service centres. Our team are outcomes focused, passionate, driven and committed to supporting our people through this transformation. We take pride in working with transparency, building trust and always working with our customer needs front of mind.

**Your role**

This role is an integral part of our team and our vision for transforming our workplaces. Reporting to the Senior Program Manager, Workplace Operations, the role is responsible for managing and coordinating the development, implementation and evaluation of complex projects to achieve project outcomes and support the achievement of organisational objectives.

This is a unique opportunity to challenge yourself and expand your project/program management capability, which will provide you with valuable knowledge, insight and experience into best practice program and project management processes, governance, systems and tools.

You will be working with a diverse and inclusive team in a flexible and agile working culture. There will be plenty of opportunities to take your skills to the next level.

**What you’ll do**

As part of the Workplace Transformation team, you will work closely with our valued stakeholders to understand and document their unique requirements and investigate creative and new ways to support them to work in an agile workplace, whilst maintaining business operations.

To deliver our projects, you will work collaboratively with practice area specialists from our program team, fellow program managers and delivery partners. You will work closely with our Project Management Office (PMO) to track and deliver your projects to the expected quality, time, and budget.

You will develop and maintain project plans, including documentation of project scope, objectives, deliverables, key milestones, timelines, schedules, internal and external resources, project dashboards, etc

You will work with your team members to develop reports or communications materials to keep our stakeholders up to date with activity and collate relevant documentation and records.

Our team is outcomes focused, passionate, driven and committed to supporting our organisation to achieve this transformation. We take pride in working with transparency, building trust and always working with our customer's needs front of mind.

**What we’re looking for**
- Managing and overseeing all aspects of project planning, development, and implementation for a range of projects, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodologies.
- Establishing and maintaining stakeholder relationships through effective communication, negotiation, and issues management to engage stakeholders and ensure project deliverables are met
- Managing a project team(s), ensuring compliance with governance and quality requirements, to successfully deliver all key projects milestones and outcomes
- Undertaking research and formulating recommendations to support evidence-based project planning and decision making
- Providing advice and information to stakeholders on emerging project issues and supporting project development and delivery in line with established plans, budgets, timeframes, policy objectives and other project and priorities.
- Monitor and evaluate all aspects of operational deliverables, including risks, issues and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and deliver project outcomes
- Develop and drive consistent workplace support implementation using standards and lessons learnt, partnering with internal and external providers to deliver best practice outcomes.
- Strong ability to develop and drive new innovative workplace processes
- Experience in office relocations, workplace services and facilities management beneficial

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate w