Guest Service Agent

**About Laguna Real Estate Agents**

Laguna Real Estate is an Award-Winning Agency built over 40 years on energy, passion, local knowledge and professionalism. Our business is cutting edge and we are constantly looking to challenge tradition to provide our clients with the best service, advice and products available. We offer support and coaching both in-house and from industry leaders. Laguna Real Estate has 4 offices located across the Sunshine Coast and Gympie.

With opportunities for growth and celebrations for your wins, **why not make Laguna Real Estate your preferred choice of employment.**

**Laguna Real Estate offers**:
**Award-winning agency for over 40 years**

**4 offices across the Sunshine Coast and Gympie**

**6 support staff including 2 contracts administrators and an in-house marketing team**

**8 Property Managers looking after 600 investments**

**Strong and consistent company marketing**

**In-house marketing assistance for individuals**

**Brand new, first-class systems including Box+Dice CRM increase your productivity**

**A fully integrated database of over 15,000 qualified buyers**

**Support and coaching both in-house and from industry leaders**

**Comprehensive and compliant procedures, documentation and systems to keep you on track**

**REIQ accredited member office with regular training**

**Highly experienced and supportive team culture**

**Regular one-on-one's with the Principal**

**Genuine involvement in community events and sponsorships**

**Allocated focus areas for sales agents to call their own**

**Contact Jane Keating our HR Manager for a confidential discussion about taking your career to the next level**

**Guest Service Agent
- Laguna Noosa Holidays Noosaville**

Fun, supportive, and energetic office culture

Large Multi Award Winning company backing to support you

Opportunity to bring your experience and knowledge to a motivated team

Competitive salary, fun social events, mentoring and coaching from industry leaders

Laguna Noosa Holidays are seeking a motivated and enthusiastic guest service agent who is ready to embrace an exciting, challenging, rewarding, and fulfilling career in the tourism and real estate industries.

You will be provided with extensive support to succeed in the role and will have the opportunity to show your talents and grow your success quickly while contributing to the development of the Laguna Noosa Holidays brand, ensuring both new and existing clients have the best experience possible while offering a personalised and professional service to all our clients.

**Responsibilities**

Your typical day will include, but is not limited to:
Continuing to nurture and maximise existing client relationships

Booking and following up guest reservations

Booking and following up maintenance requests

Carrying out regular property inspections

Directing Sales and Rental enquiries

Review and maintain stock levels of office supplies

Prepare keys for guests, trade services and property managers.

Participate in all training and development opportunities

Data entry

General office Administration

**Requirements**:
A current QLD Sales Registration Certificate and Drivers Licence

Knowledge of Home Hero & RMS (preferred but not essential)

Previous holiday letting or property management experience preferable but not essential

Attention to detail & enthusiasm in maintaining professional relationships

Ensure privacy and confidentiality of clients, landlords and all commercial/business matters.

Positive, personable, and respectful customer service skills

Ability to work under pressure - no day is the same

Exceptional organisation, time management and monitoring skills

End of Month processes and reporting

Problem solving and conflict resolution skills are essential

Ability and willingness to adapt to the fast-paced environment

**Key Benefits**

We believe that our people are our number 1 asset so there is no lack of training, both internal and external. Our staff are the driving force within our business, so much so, that we provide support with:
Flexible 3 day work week (including one weekend day) and an attractive salary

Plenty of opportunities for growth and promotion

Company vehicle available for work use

Staff recognition in a healthy work culture

Internal and external training to empower you with knowledge

Regular staff social events to encourage positive staff morale

**About Laguna Real Estate Agents**

Laguna Real Estate is an Award-Winning Agency built over 40 years on energy, passion, local knowledge and professionalism. Our business is cutting edge and we are constantly looking to challenge tradition to provide our clients with the best service, advice and products available. We offer support and coaching both in-house and from industry leaders. Laguna Real Estate has 4 offices located across the Sunshine Coast and Gympie.

With opportunities for growth and celebrations for your wins, **why not make Laguna Real Estate your pr