Quality Improvement Manager

3 days ago

Melbourne, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Our specialist Quality function has an exciting new opportunity for an Improvement expert with strong data skill to join the team as a Quality Improvement Manager to work transversally across the organisation.

This position can be based out of our Melbourne or Sydney office.

This newly created role will focus on a range of Quality improvement initiatives using Data as a key enabler including:

- Partnering with all business units to drive quality improvement activities and reduce costs
- Review and standardisation of key metrics across the business and improving data sets, data quality, information flow, visualisation and reporting effectiveness
- Lead the development of customer satisfaction measures across Thales Australia and driving improvement initiatives

This position will play a vital role in the transformation of our business as we continue to drive a focus on quality and customer satisfaction

**What about you?**

To fit in nicely with the team, we are looking for an experienced Quality expert who enjoys working with business data systems and has strong people skills. You will need to have the ability to connect and influence business leaders to adopt new ways of operating.

In addition, we would also love for you to have:

- Previous experience with business intelligence & data visualisation tools (Power BI, Tableau)
- Strong problem-solving skills and the ability to mobilise and lead cross-functional teams
- Reporting whizz Create useable and easy to digest reports for the business
- Ability to work with people across all levels
- Passion for customer delivery

**Culture & Benefits at Thales**

We have a fantastic and support culture here at Thales and can offer you a variety of interesting and challenging work. We support our employees to develop professionally and succeed. We are a growing global organisation so hiring from within is our first priority, ensuring all our employees are given every opportunity to develop and build their career. We offer a variety of initiatives that support your wellbeing such as flexible work practices, salary sacrifice, novated leasing and purchased leave. Thales is committed to providing an inclusive workplace where the very best talent in Australia chooses to work, we encourage applicants from diverse backgrounds to apply.

Wellbeing matters at Thales, and where possible we encourage flexible working.

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