Client Service Officer

**Job no**: 497133
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Professional Role

**About Us**: Are you ready to be part of something bigger? At **Amana Living Training Institute (ALTI)**, we’re not just a Registered Training Organisation—we’re a driving force for change in the human services sector. We deliver exceptional care-related education and qualifications that empower individuals, teams, and organisations to make a real impact in their communities.

Step into a role where your passion for people and your knack for organisation combine to create meaningful connections and lasting outcomes

**Your Role**: We’re searching for an enthusiastic and driven **Client Service Officer** to join our innovative **Business Development Team** in Perth. Reporting to the Business Development Manager, you’ll be the key connection between ALTI and our valued business clients. Your exceptional customer service skills and attention to detail will ensure that students feel supported throughout their journey—from course selection to completion.

**What You’ll Do**:

- **Champion Student Success**: Provide expert guidance and support to students exploring ALTI courses.
- **Be Prompt and Professional**: Respond to inquiries within two business days and assist students needing additional care.
- **Coordinate Training**: Book training courses for students and flawlessly manage data entry within ALTI’s system.
- **Keep It Organised**: Maintain physical and electronic files with clear labeling for seamless retrieval.
- **Protect Confidentiality**: Safeguard sensitive information and uphold ethical practices.
- **Stay Accurate**: Verify records, correct discrepancies, and keep databases error-free.
- **Drive Compliance**: Handle administrative tasks aligned with RTO standards to ensure smooth operations.
- **Live Our Values**: Embody Amana Living’s vision, mission, and values in all you do.

You’ll also collaborate with your team on additional projects and priorities assigned by the Business Development Manager.

**What Makes You a Fit**:
**Competencies & Behaviours**:

- You understand RTO Standards inside and out, bringing a wealth of knowledge to the team.
- Your communication skills—written, verbal, and interpersonal—are next-level.
- You thrive in fast-paced environments, juggling multiple tasks like a pro.
- Attention to detail isn’t just a skill—it’s your superpower.
- You’re a problem-solving dynamo who can prioritise and adapt under pressure.

**Skills, Knowledge & Experience**:

- _Mandatory:_
- Proven experience in customer support within a B2B environment, with a flair for creative business development strategies.
- Current National Police Clearance Certificate (no older than six months).
- Proof of current influenza and COVID-19 vaccinations (in line with Amana Living policies).
- Valid Western Australian C Class Driver’s License.
- Completion of pre-medical form and reference checks.
- _Desirable:_
- Knowledge and experience within the VET sector.

**Why Join Us?** At Amana Living, every day is an opportunity to transform lives. As a **Client Service Officer**, you’ll play a pivotal role in shaping the future of aged care training while working in a vibrant, supportive, and purpose-driven environment.

We don’t just believe in your potential—we invest in it.

**Our Benefits**:

- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Be part of a caring and supportive team
- Make a meaningful impact on the lives of our clients
- Ongoing professional development and career growth opportunities
- A workplace that values respect, teamwork, and integrity

**Amana Living is proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive workplace where everyone feels valued.**

**Advertised**: 10 Apr 2025 W. Australia Standard Time
**Applications close**:
**Position Description