Customer Assist Consultant

1 day ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Assist Consultant - Suncorp Bank
**Req ID**: 104187
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Assist Consultant in our Home Lending you’ll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-Time
**Note**: 2 available opportunities
What will your day look like?
**As a Customer Assist Consultant, you will**:
Complete the appropriate workflow for each enquiry to ensure a seamless customer experience
Determine if any customer Loan Life Events align with policy or require escalation for review
Provide guidance and instructions to direct customers to appropriate counselling services when necessary
Offer guidance and information to customers when a Hardship Notice is evident
Maintain regular contact with allocated customers until their financial difficulties are resolved or alternative solutions are found
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in a similar role is desired but not mandatory
Tertiary qualifications desired, but not mandatory.
Understanding of the legal and regulatory framework in which team must operate desired.
Banking and lending experience desired, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
17/10/2025, 11.59pm, (Melbourne Australia)

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