Head of Customer

5 days ago

Sydney, Australia NAB Full time

Head of Customer & Banker Experience-
- Job number: 804376Primary position location: NSW- Sydney CBDCategory: Business Analysis- Category: Change Management- Category: Corporate & Institutional Banking- Show More Work type: Permanent Full timeClosing at: Nov 23 2025 - 23:55 AEDT-
- **Favourite**-
- **Shape the future of customer and banker experience for the Corporate & Institutional division Drive cutting-edge digital and GenAI strategies in a high-impact leadership role Collaborate with executive leaders and cross-functional teams to deliver real change-
- Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.- In the role of **Head of**, you will join the **COO C&IB team** that’s doubling down on **winning together**- **Each day, you’ll go above and beyond to**:

- Create and deliver a vision for best-in-class customer and colleague experience across CIB Lead the establishment and coordination of customer advocacy programs (Inner and Outer Loops) Develop and drive CIB’s data and GenAI strategy to uplift insights and business growth Partner closely with enterprise and domain teams to automate, digitise, and enable self-service Make key decisions on team structure, roadmap execution, and stakeholder engagement-
- **We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Demonstrated success in creating vision, design, and roadmaps for customer and colleague experience Significant exposure in leading transformation delivery, particularly building out in-house platforms Proven leadership of global teams and ability to drive high performanceTertiary qualification in a relevant discipline-
- **A diverse and inclusive workplace works better for everyone**
- We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
- **Join NAB

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