Head of Customer Success

4 days ago

Sydney, Australia hireQ Full time

Newly created key customer success leadership opportunity
- Growing business identifying innovative supply chain solutions
- Hybrid and remote working operating rhythm

**Build deep partnerships with key healthcare customers to identify bespoke supply chain solutions that deliver long term, mutually beneficial commercial outcomes.**

**The ethos of the organisation**

Our client prides itself on its ability to develop innovative solutions for complex supply chain and logistics operations. With a loyal, growing customer base who have bespoke requirements that evolve at speed, they design solutions that integrate seamlessly with their operations. A close-knit organisation with an environment that is supportive, diverse and connected, they continue to set the benchmark for truly consultative supply chain partnerships across Australia.

**The Role**

Based in Sydney, the Head of Customer Success plays a pivotal role for key Healthcare customers to ensure mutually beneficial outcomes are delivered through bespoke supply chain solutions. You and your team will ensure our clients customers experience outstanding service that aligns with the organisation’s commercial ambitions. Leveraging your strategic approach, you will focus on enhancing customer satisfaction, loyalty, and retention while fostering long-term client relationships across the healthcare space.

This is a newly created, hands on and transformative role, that will suit a commercial leader with a passion for creating supply chain & logistics solutions to deliver meaningful impact with their customers.

**Key responsibilities include;**
- Partner the General Manager in developing/executing a tailored healthcare customer success strategy
- Implement best practices for customer success including customised onboarding processes, engagement and proactive support strategies
- Continuously evolve customer success metrics and KPIs to measure performance and the overall commercial customer outcomes
- Lead, coach and inspire a team of customer success/account managers to maximise their performance
- Create a connected team culture, encouraging continuous learning, professional development and wellbeing
- Act as the voice of the customer ensuring feedback and insights are communicated across the organisation

**The ideal applicant will possess;**
- Proven track record of maintaining high customer satisfaction and loyalty
- Deep appreciation of logistics and supply chain operations
- Exceptional relationship management and influencing skills coupled with articulate written communication capability
- Demonstrated ability to lead and inspire a team to deliver consistent commercial outcomes
- Exposure using customer success software and CRM platforms ⁠
- Data-driven mindset with a commitment to process improvement
- Strategic planning and organisational skills
- Experience in Domestic Freight and/or Healthcare Logistics highly regarded

**What’s on offer;**
- A strategic commercial leadership role within a rapidly growing supply chain organisation
- An ability to shape the market approach across the healthcare sector
- Competitive salary with annual performance bonuses
- Remote and hybrid working models that allow balance between work and life
- A great place to work whereby people’s wellbeing and professional development are prioritised

  • Head of Customer Success

    13 hours ago

    Sydney, Australia Education Perfect Full time

    As the Head of Customer Success, you will be responsible for leading and driving the overall customer success strategy for EP on a global scale. Your primary focus will be on ensuring customer satisfaction, retention, and expansion by developing and implementing effective customer success programs and initiatives. You will collaborate with cross-functional...

  • Head of Customer Success, Apac

    1 week ago

    Sydney, Australia Asana Full time

    At Asana, we're building work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and...

  • Head of Customer Success

    4 weeks ago

    Council of the City of Sydney, Australia Heidi Health Ltd Full time

    Overview Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more...

  • Head of Customer Success

    4 hours ago

    Melbourne HQ or Sydney, Australia Heidi Full time $120,000 - $180,000 per year

    Who are Heidi?Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million...

  • Head of Customer Success and Delivery

    3 hours ago

    Sydney, New South Wales, Australia NEXTDC Full time $120,000 - $180,000 per year

    Company DescriptionAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed technology...

  • Head of Global Education

    2 days ago

    Sydney, Australia Success Tutoring Full time

    **About Success Tutoring**: Success Tutoring is on a mission to become the world’s #1 education franchise. We operate across Australia, New Zealand, the USA and beyond, delivering a revolutionary _motivate, inspire, uplift_ learning experience to thousands of students. We are now seeking a **Head of Global Education** a visionary leader who can elevate...

  • Head of Global Education

    1 week ago

    Sydney, New South Wales, Australia Success Tutoring Full time $95,000 - $160,000 per year

    About Success TutoringSuccess Tutoring is on a mission to become the world's #1 education franchise. We operate across Australia, New Zealand, the USA and beyond, delivering a revolutionary motivate, inspire, uplift learning experience to thousands of students.We are now seeking a Head of Global Education a visionary leader who can elevate our educational...

  • Head of Global Education

    1 week ago

    Sydney, New South Wales, Australia Success Tutoring Full time $80,000 - $160,000 per year

    About Success TutoringSuccess Tutoring is on a mission to become the world's #1 education franchise. We operate across Australia, New Zealand, the USA and beyond, delivering a revolutionary motivate, inspire, uplift learning experience to thousands of students.We are now seeking a Head of Global Education a visionary leader who can elevate our educational...

  • Head of Customer Success

    2 weeks ago

    Sydney, Australia Jivaro Full time

    Newly created role giving you the chance to bring your expertise to the table - Fun office space, great culture and working environment - This is an awesome opportunity to join a business going through a great period of growth and leading the way in providing businesses with interactive digital solutions for their advertising and marketing needs._ **Key...

  • Head of Global Education

    1 week ago

    Sydney, New South Wales, Australia Success Tutoring Full time $95,000 - $160,000 per year

    About Success TutoringSuccess Tutoring is on a mission to become the world's #1 education franchise. We operate across Australia, New Zealand, the USA and beyond, delivering a revolutionarymotivate, inspire, upliftlearning experience to thousands of students.We are now seeking aHead of Global Educationa visionary leader who can elevate our educational...