Duty Manager

4 days ago

Brisbane, Australia IBIS STYLES Full time

**Company Description**
Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next **Full-Time Front Office Duty Manager** to join our hardworking and dedicated crew.

As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of the hotel across all departments. Reporting directly to the Operations Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As a Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of Reservation Agents to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide
**Qualifications**
Experience in Opera Cloud desirable, Microsoft Word and Outlook. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands. Prior experience is an asset as is your strong interpersonal and problem solving abilities with an exceptional level of customer service.
**_** Must have Full Australian Working Rights as this role is not available for sponsorship**_**
**Additional Information**
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

  • Duty Manager

    7 days ago

    Brisbane, Australia MLKA Full time

    Free accommodation - Escape the high cost and stresses of city living with a fantastic live in role - Our service is 100% free for jobseekers **Duty Manager-Outback Queensland** We are seeking a **Duty Manager** for this busy country hotel venue located in Outback Queensland. The town has a range of services including accommodation, caravan park,...

  • Duty Manager

    2 days ago

    Brisbane, Australia Story Bridge Hotel Full time

    We are looking for an experienced Duty Manager to join the Story Bridge Hotel! Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since...

  • Duty Manager

    2 days ago

    Brisbane, Queensland, Australia voco Brisbane City Centre Full time $60,000 - $80,000 per year

    Join Our Team as Duty Manager at voco Brisbane City CentreAre you ready to be part of something extraordinary? voco Brisbane City Centre is now open, offering 194 stylish guest rooms, 11 versatile meeting spaces, 2 vibrant Food & Beverage outlets, a fitness suite, and a pool—all designed for a memorable guest experience.At voco, hospitality isn't just a...

  • Duty Manager

    1 week ago

    Brisbane, Queensland, Australia The Comiskey Group Full time $60,000 - $80,000 per year

    Located in Brisbane's Northern Suburbs, the award-winning Eatons Hill Hotel is an industry leader in entertainment, dining, accommodation and leisure.The Duty Manager we are recruiting will provide the accommodation team with a leadership style that will encourage a high level of service with a guest focus at all times across the 90 accommodation rooms,...

  • DUTY MANAGER

    7 hours ago

    Brisbane, Queensland, Australia Beek Qld Pty Ltd Full time $75,915 - $85,000 per year

    The multi-million dollar transformation of Lord Stanley Hotel is now complete Featuring a state-of-the-art Gaming Room, one of Brisbane's greenest and most inviting Beer Gardens, a Sports Bar, Restaurant, a massive 200" LED TV wall, Kids Playground, Function Room, and a stunning Deck overlooking the Gabba, the Lord Stanley Hotel is set to become a premier...

  • Manager On Duty

    2 weeks ago

    Brisbane, Australia Meriton Suites Full time

    Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team, in Brisbane. **About the Role** As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience. You will have access...

  • Duty Manager

    6 days ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23204920 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **COMPANY** The more you travel, the more your well-being can get left behind. But...

  • Duty Manager

    2 days ago

    Brisbane, Queensland, Australia Brisbane Racing Club Limited Full time $90,000 - $120,000 per year

    Are you ready to play? Join our team as Duty Manager at The Gibson in Stafford.The Duty Manager reports to our Venue Manager and is responsible for overseeing day-to-day operations of the Club, including roster scheduling, leadership of the team and most important, ensuring we provide an exceptional member and guest experience.This is an exciting opportunity...

  • Duty Manager

    2 days ago

    Brisbane, Queensland, Australia McGuire Hotels Full time $60,000 - $80,000 per year

    The Queenslander Marsden Tavern is part of the McGuire Hotel Group which consist of 11 Hotels throughout Brisbane and the Gold Coast.The Queenslander Marsden Tavern is an industry leader in all forms of hospitality. We have an experienced  management team to ensure the efficient running of the hotel.We are currently looking for a full time Duty Manager...

  • Duty Manager

    2 days ago

    Brisbane, Australia Squad Hospitality Full time

    Duty Manager required for very busy iconic Brisbane venue. The role requires someone that can walk right into the role and get going from day one. **About the role** - Iconic Italian venue - Multifaceted role working across the whole venue - Run a large team of bar and floor staff - Very well known venue and part of a large hospitality group - Amazing...