Duty Manager

6 days ago

Brisbane, Australia Marriott International, Inc Full time

**Job Number** 23204920

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**COMPANY**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**WELCOME TO WESTIN**

The Westin Brisbane is a luxury retreat, perfect for business and leisure travelers alike. Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.

Begin your journey with us as a **Duty Manager** at The Westin Brisbane. You will serve as the Hotel Duty Manager and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. You will deliver outstanding guest experience and provide training and support for associates to ensure they deliver the same. You will assist management in recruitment, rostering and associate empowerment.

**Who you are and what you need**:

- You will anticipate guests' service needs
- You will maintain customer loyalty and develop a strong following
- Outstanding relationship building skills
- Excellent customer service experience
- Previous experience in a similar role
- Opera experience is highly desirable
- Hands on leadership approach with a focus on developing our associates
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

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